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- Tasks: Provide top-notch customer service and manage vehicle service requests professionally.
- Company: Reputable car dealership focused on high-quality customer care.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: 2+ years as a Service Advisor and strong communication skills.
- Other info: Exciting career path in the automotive industry awaits you!
The predicted salary is between 24000 - 36000 £ per year.
We are currently working with a main car dealership who are looking to recruit an experienced Service Advisor to join their growing team. Our client prides itself on delivering a consistently high standard of customer care at all times.
As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
Service Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Service Advisor position you will have:
- At least 2 years’ experience working as a Service Advisor in the motor trade
- Full driving licence
- Excellent communication skills
- Excellent Customer Service skills
Customer Service Advisor in Dartford employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your customer service skills and how you handle tough situations – it’s all about that professional touch!
✨Tip Number 3
Dress to impress! When you land that interview, make sure you’re looking sharp. A smart appearance shows you take the role seriously and are ready to represent the dealership's high standards.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Let’s get you that Service Advisor position!
We think you need these skills to ace Customer Service Advisor in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service expertise and any relevant achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing genuine enthusiasm for customer care, so let your personality come through while keeping it professional.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and customer service best practices. Familiarise yourself with common vehicle issues and repair processes, as well as the dealership's specific services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with customers and colleagues. During the interview, practice clear and concise communication. Use examples from your past experience to demonstrate how you've handled customer queries or complaints, showcasing your ability to maintain professionalism under pressure.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to handle a difficult customer or explain a complex repair. Practise these situations beforehand so you can respond calmly and effectively. This will highlight your problem-solving skills and customer service expertise.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's approach to customer service or how they measure success in the Service Advisor role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
