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For Companies At a Glance
- Tasks: Assist customers with vehicle service bookings and provide professional advice.
- Company: Join a friendly car dealership in Bath, known for its excellent customer service.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Why this job: Perfect for those passionate about customer service and the automotive industry.
- Qualifications: Strong customer service experience is essential; no automotive experience required.
- Other info: Full driving licence needed; great chance to enhance your skills in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We are working with a Car Main Dealership in the Bath who are actively looking for a Customer Booking Advisor to join there friendly team.
No Automotive experience necessary. Strong Customer Service background essential!
Job Role – Motor Vehicle Customer Service Booking Advisor
Salary – £22,000 – £24,000
Customer Service / Booking Advisor Duties include:
For this Customer Service / Booking Advisor position you will have:
As a Customer Service Booking Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Customer Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding basic car maintenance and common customer queries can help you engage more confidently during interviews.
✨Tip Number 2
Highlight your customer service achievements in previous roles. Be ready to share specific examples of how you've successfully handled difficult situations or improved customer satisfaction.
✨Tip Number 3
Practice your communication skills. Since this role requires a lot of interaction with customers, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Research the dealership and its services. Knowing their offerings and values will not only help you tailor your responses but also demonstrate your genuine interest in the position during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. Use specific examples that demonstrate your ability to interact professionally with customers and handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the motor trade and your passion for providing excellent customer service. Mention how your skills align with the job requirements and express your eagerness to contribute to the team.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and the ability to work under pressure. These are crucial for a Customer Service Advisor role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
Since a strong customer service background is essential for this role, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and create positive experiences.
✨Demonstrate Enthusiasm for the Motor Trade
Even if you don't have automotive experience, showing genuine interest in the motor trade can set you apart. Research the company and the industry, and express your eagerness to learn and contribute to their team.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Customer Booking Advisor, such as dealing with an unhappy customer or explaining repair costs. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand the company's expectations better. Consider asking about team dynamics or opportunities for professional development.
