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For Companies At a Glance
- Tasks: Join our Service team to deliver top-notch customer experiences and manage service inquiries.
- Company: A leading Main Dealership in St Albans, committed to career growth and customer satisfaction.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and alternate Saturdays off.
- Why this job: Be part of a dynamic team focused on making a difference and enhancing customer journeys.
- Qualifications: Customer service experience preferred; motor trade knowledge is a bonus but not essential.
- Other info: Valid driving license required; great opportunity for long-term career progression.
The predicted salary is between 24000 - 28000 £ per year.
Job Description
Service Advisor Required! – OTE £30K- £35K
Our client is a Main Dealership, looking to recruit a Service Advisor to join their team based in St Albans!
Working as part of the Service team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company that can offer long-term career progression.
Service Advisor Role
- To manage all service telephone and walk-in enquiries
- To meet and greet customers, qualify and identify customer’s needs for vehicle drop‑off
- To progress and update the customer throughout the day
- To discuss and up‑sell additional work to the customer
- Advise and forward diarised unsold work
- Carry out inspections where necessary prior to handover to customer
- To ensure you deliver outstanding customer satisfaction
Service Advisor Requirements
- Ideally have good customer adviser experience, motor trade experience not essential
- A good technical knowledge of vehicles will help
- To have a positive, customer focused attitude and approach to your work
- To have a valid driving licence
- Package: £30,000 to £35,000 OTE
Hours
Monday to Friday 8.00am till 6.00pm and alternate Saturdays from 8.00am till 12.30pm
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Customer Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the brand and its values. Understanding what the dealership stands for will help you align your responses during any interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about delivering an exceptional experience, think of examples from your past where you've gone above and beyond for customers, as these will be great to share.
✨Tip Number 3
Prepare to discuss how you would handle specific customer scenarios. Think about common issues in the automotive industry and how you would resolve them, as this shows your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what the hiring team is looking for.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you managed inquiries or interacted with customers, as this is crucial for the Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to providing a high level of brand experience. Mention specific examples of how you've made a difference in previous roles.
Highlight Technical Knowledge: If you have any technical knowledge of vehicles, be sure to include it in your application. Even if you lack direct motor trade experience, demonstrating an understanding of vehicle mechanics can set you apart.
Showcase Your Attitude: In your application, convey your positive, customer-focused attitude. Use phrases that reflect your dedication to customer satisfaction and your willingness to go the extra mile for clients.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your commitment to providing excellent service.
✨Understand the Brand and Its Values
Research the dealership and its brand values before the interview. Being knowledgeable about their services and how they position themselves in the market will show your genuine interest and help you align your answers with their expectations.
✨Prepare for Technical Questions
While motor trade experience isn't essential, having a basic understanding of vehicle mechanics can set you apart. Brush up on common vehicle issues and terminology so you can confidently discuss them if they come up during the interview.
✨Demonstrate a Positive Attitude
A positive, customer-focused attitude is key for this role. During the interview, convey your enthusiasm for helping customers and your willingness to go the extra mile. This will resonate well with the interviewers looking for someone who fits their team culture.
