At a Glance
- Tasks: Join a friendly team as a Customer Service Advisor, handling calls and booking vehicle services.
- Company: Work with a reputable motor garage in Basingstoke, known for its excellent customer service.
- Benefits: Enjoy a supportive work environment with flexible hours and opportunities for growth.
- Other info: Work Monday to Friday with occasional Saturday mornings; great for students seeking part-time work.
- Why this job: Perfect for those passionate about customer service and the automotive industry, no experience needed!
- Qualifications: Strong telephone skills and previous customer service experience are essential; a driving licence is required.
The predicted salary is between 28800 - 43200 € per year.
Customer Service Advisor needed in the Basingstoke area.
We are working with a motor garage in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join their friendly team. Strong telephone skills needed.
No automotive experience necessary. Strong customer service and telephone skills background essential!
Job Role – Motor Vehicle Customer Service Advisor
Hours
Mon to Fri 8am to 5pm plus every other Saturday morning 8am to 12pm
Responsibilities
- Answering inbound calls to book customers’ vehicles in for work
- Covering the Service desk as and when required ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers’ needs
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Qualifications
- Excellent telephone manner
- Previous experience within Customer Service is essential
- Enthusiastic and passionate about the motor trade
- Full driving licence
As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular, my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
If you are looking to build your career as a Customer Service Advisor, this company can offer you genuine career opportunities in an excellent working environment with fully funded training.
I look forward to hearing from you with regards to the Customer Service Advisor role, which is within the motor trade.
Contact: Andy at Jago Consultants
Customer Service Advisor in Basingstoke employer: Jago Consultants
Join a dynamic and supportive team as a Customer Service Advisor in Basingstoke, where your strong telephone skills will be valued and developed. Our company fosters a friendly work culture that prioritises employee growth, offering training and opportunities to enhance your customer service expertise in the automotive sector. Enjoy a balanced work schedule with weekends off, and be part of a community that appreciates your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Basingstoke
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding basic vehicle maintenance and common customer queries can help you stand out during interviews.
✨Tip Number 2
Practice your telephone skills by role-playing common customer service scenarios with a friend. This will help you feel more confident when answering calls and handling customer inquiries.
✨Tip Number 3
Research the company you're applying to. Knowing their services, values, and customer feedback can give you an edge in demonstrating your enthusiasm and fit for the team.
✨Tip Number 4
Prepare examples of how you've successfully handled customer interactions in the past. Be ready to discuss specific situations where you provided excellent service or resolved issues effectively.
We think you need these skills to ace Customer Service Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and strong telephone skills. Use specific examples that demonstrate your ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the motor trade and your passion for providing excellent customer service. Mention how your skills align with the job requirements.
Highlight Relevant Skills:In your application, emphasise your communication skills and any experience you have in customer service roles. Mention your ability to build rapport with customers and your confidence in upselling.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, as this will demonstrate your ability to excel in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the interview.
✨Demonstrate Strong Communication Skills
Since strong telephone skills are essential for this role, practice speaking clearly and confidently. You might even want to conduct a mock interview with a friend to refine your communication style and ensure you come across as professional and approachable.
✨Research the Company
Familiarise yourself with the motor garage's services and values. Showing that you understand their business and are genuinely interested in the role will set you apart from other candidates and demonstrate your enthusiasm for joining their team.
