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For Companies At a Glance
- Tasks: Assist customers with vehicle service inquiries and ensure a smooth experience.
- Company: Join a friendly main car dealership in Crawley, known for its supportive team culture.
- Benefits: Enjoy a competitive salary, bonuses, and a vibrant work environment with flexible hours.
- Why this job: Perfect for those passionate about customer service and the automotive industry, with growth opportunities.
- Qualifications: Strong customer service background required; no automotive experience necessary.
- Other info: Work Monday to Friday with one Saturday shift every three weeks.
The predicted salary is between 24000 - 24000 £ per year.
Job Description
We are working with a Main Car Dealership in the Crawley area of West Sussex who are actively looking for a Customer Service Advisor to join there friendly team.
No Automotive experience necessary. Strong Customer Service background essential!
Job Role – Motor Vehicle Customer Service Advisor
Salary – 24k plus bonus (OTE 32k)
Monday to Friday 8am to 6pm plus 1 in 3 Saturdays 8:30am to 1pm
Customer Service Advisor Duties include:
For this Customer Service Advisor position you will have:
As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.
In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.
Customer Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding basic car maintenance and common customer queries can help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate your thoughts clearly and confidently when discussing how to handle customer service scenarios.
✨Tip Number 3
Research the specific dealership and its services. Knowing their offerings and values will allow you to tailor your responses in interviews and demonstrate your genuine interest in the position.
✨Tip Number 4
Prepare examples from your previous customer service roles that showcase your ability to build rapport and handle difficult situations. Highlighting these experiences can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the motor trade. Mention why you are interested in this position and how your skills align with the job requirements.
Highlight Relevant Skills: Emphasise skills such as communication, problem-solving, and rapport-building in your application. These are crucial for a Customer Service Advisor and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
Since a strong customer service background is essential for this role, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and create positive experiences.
✨Demonstrate Enthusiasm for the Motor Trade
Even if you don't have automotive experience, showing genuine interest in the motor trade can set you apart. Research the company and the industry, and express your eagerness to learn and contribute to their team.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Customer Service Advisor, such as dealing with an unhappy customer or explaining repair costs. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand the company's culture and expectations better. Consider asking about team dynamics or opportunities for professional development.
