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- Tasks: Provide top-notch customer service and support to patients and sales teams.
- Company: Join a passionate healthcare company focused on improving patient experiences.
- Benefits: Competitive salary, pension scheme, and employee benefits package.
- Why this job: Make a real difference in healthcare while developing your customer service skills.
- Qualifications: Strong communication skills and experience with MS Office; Salesforce knowledge is a plus.
- Other info: Fast-paced, collaborative environment with opportunities for growth.
The predicted salary is between 29000 - 31000 £ per year.
Our client operates within the Healthcare / Medical services industry and is currently seeking an experienced, motivated full-time Operations Support/Customer Service Representative. The work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience.
Job responsibilities include:
- Customer telephone service inquiries – inbound and outbound
- Proactive Customer account support – outbound
- Patient support – outbound calls to patients using the company’s product.
- Providing internal support to the company’s Field Sales Team
- Proactive project work to improve service offering
- Data entry across multiple systems
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
The main focus for this position will be CUSTOMER CARE activities:
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfillment and provide information to external and internal customers and clients
- Support field sales team with account touchpoints and follow ups
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Adhere to corporate policy and compliance standards in handling patient data
- Utilize Salesforce tool to track patient and account interactions
About you – Skills needed:
- Experience using MS Outlook, Word, Excel, Teams
- Experience using Salesforce would be an advantage
- Excellent Telephone skills
- Excellent customer service skills
- Good data entry skills
- A flexible approach in your work
Hours: Monday to Friday
Package: Basic salary: £29,000 – £31,000, Pension Scheme, Employee Benefits package
Customer Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. Focus on being friendly, clear, and solution-oriented – just like you would with a customer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills, like using Salesforce or handling patient inquiries. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about healthcare and how your skills align with our mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jago Consultants
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission in the healthcare sector and how they aim to improve patient experiences. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This is crucial for a Customer Service Advisor role, so make sure to emphasise your ability to provide superior service.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and summarise what the interviewer has said to show you’re fully engaged. This is especially important in a fast-paced environment like healthcare.
✨Familiarise Yourself with Salesforce
If you have experience with Salesforce, be ready to discuss it. If not, do a bit of homework on how it works and its relevance to customer interactions. Being able to talk about how you would use such tools to track patient and account interactions can set you apart from other candidates.
