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For Companies At a Glance
- Tasks: Assist customers with service inquiries and manage vehicle drop-offs.
- Company: Join a rapidly growing automotive dealership in Newbury.
- Benefits: Competitive salary up to £31,000 OTE and potential for growth.
- Why this job: Be part of a successful team that values customer service and teamwork.
- Qualifications: Previous experience as a Service Advisor and strong communication skills required.
- Other info: Ideal for those passionate about cars and customer satisfaction.
The predicted salary is between 18600 - 21600 £ per year.
Job Description
Job role – Service Advisor
Location – Newbury
Salary – Dependant on experience (up to £31,000 OTE)
I am recruiting for a very fast growing automotive dealership in the Newbury area who are looking for an experienced Service Advisor to join their hugely successful dealership.
The successful candidate ideally will have previous experience as a Service Advisor and proven customer service experience skills.
Service Advisor job duties include:
To apply for our Service Advisor role you will need to be able to demonstrate some of the skills that will prove very beneficial in the position, including:
Customer Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and vehicles offered by the dealership. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common scenarios with friends or family can help you feel more confident when interacting with customers and addressing their needs.
✨Tip Number 3
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your previous experience as a Service Advisor in detail. Think of specific examples where you successfully managed customer inquiries or upsold services, as these will showcase your relevant skills and achievements.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Emphasise your customer service skills and any relevant technical knowledge of vehicles that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention specific examples of how you've successfully managed customer enquiries and up-sold services in the past.
Highlight Relevant Skills: In your application, clearly outline your teamwork abilities, multi-tasking skills, and your capacity to work under deadlines. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your strong communication skills and customer-focused attitude.
✨Demonstrate Technical Knowledge
Since the role requires good technical knowledge of vehicles, brush up on common automotive terms and concepts. Be ready to discuss how you've applied this knowledge in previous roles, as it will show your capability to advise customers effectively.
✨Prepare for Multi-tasking Scenarios
The job involves managing multiple tasks simultaneously. Think of instances where you successfully juggled various responsibilities, and be prepared to share these examples. This will highlight your organisational skills and ability to work under pressure.
✨Practice Up-selling Techniques
Since part of the role includes discussing and up-selling additional work, prepare to talk about your experience with this. Consider how you can present the benefits of additional services to customers, and be ready to role-play scenarios during the interview.
