Customer Service Advisor

Customer Service Advisor

Bristol Full-Time 19800 - 33000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage customer inquiries and provide top-notch service in a busy automotive dealership.
  • Company: Join a successful automotive dealership in the vibrant Bristol area.
  • Benefits: Earn up to £33,000 OTE with potential for growth and development.
  • Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
  • Qualifications: Previous experience as a Service Advisor and strong communication skills are essential.
  • Other info: A passion for cars and a positive attitude will set you apart!

The predicted salary is between 19800 - 33000 £ per year.

Job Description

Job role – Service Advisor

Location – Bristol

Salary – Dependant on experience (up to £33,000 OTE)

I am recruiting for an automotive dealership in the Bristol area who are looking for an experienced Service Advisor to join their hugely successful dealership.

The successful candidate ideally will have previous experience as a Service Advisor and proven customer service experience skills.

Service Advisor job duties include:

  • To Manage all service telephone and Walk-in enquires
  • To meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
  • To progress and update the customer throughout the day
  • To discuss and up-sell additional work to the customer.
  • Advise, and forward diarised unsold work
  • Carry out inspections where necessary prior to handover to customer
  • To ensure you deliver outstanding customer satisfaction
  • To apply for our Service Advisor role you will need to be able to demonstrate some of the skills that will prove very beneficial in the position, including:

  • Teamwork
  • Ability to multi-task
  • Ability to work to deadlines
  • Confident and professional communication skills
  • Highly Organised
  • Ideally have previous experience as a service advisor
  • A good technical knowledge of vehicles
  • To have a positive, customer focused attitude and approach to your work
  • To have a valid driving licence
  • Customer Service Advisor employer: Jago Consultants

    Join a thriving automotive dealership in the heart of Bristol, where your skills as a Customer Service Advisor will be valued and rewarded. With a strong emphasis on teamwork and professional development, we offer competitive salaries, a supportive work culture, and opportunities for growth within the industry. Experience a dynamic environment that prioritises customer satisfaction and fosters a positive attitude towards service excellence.
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    Contact Detail:

    Jago Consultants Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Customer Service Advisor

    ✨Tip Number 1

    Familiarise yourself with the automotive industry, especially the specific dealership you're applying to. Understanding their services and customer base will help you tailor your conversations during interviews.

    ✨Tip Number 2

    Practice your communication skills by role-playing common customer scenarios. This will prepare you for the types of interactions you'll have as a Service Advisor and demonstrate your confidence in handling customer inquiries.

    ✨Tip Number 3

    Network with current or former employees of the dealership. They can provide insights into the company culture and expectations, which can be invaluable during your interview.

    ✨Tip Number 4

    Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest in the role but also your ability to manage multiple tasks effectively.

    We think you need these skills to ace Customer Service Advisor

    Customer Service Skills
    Communication Skills
    Teamwork
    Multi-tasking
    Time Management
    Organisational Skills
    Technical Knowledge of Vehicles
    Problem-Solving Skills
    Sales Skills
    Attention to Detail
    Positive Attitude
    Ability to Work Under Pressure
    Conflict Resolution
    Empathy

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Emphasise your customer service skills and any technical knowledge of vehicles that you possess.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully managed customer inquiries and upsold services in previous positions.

    Highlight Key Skills: In your application, clearly outline your ability to multi-task, work under pressure, and communicate effectively. These are crucial skills for a Customer Service Advisor in an automotive dealership.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Jago Consultants

    ✨Showcase Your Customer Service Skills

    Since the role requires proven customer service experience, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathise with customers and provide solutions.

    ✨Demonstrate Technical Knowledge

    Having a good technical knowledge of vehicles is essential for this position. Brush up on common vehicle issues and maintenance tasks so you can confidently discuss them during the interview. This will show your potential employer that you're knowledgeable and passionate about the automotive industry.

    ✨Emphasise Teamwork and Multi-tasking Abilities

    The job requires teamwork and the ability to multi-task effectively. Prepare examples that illustrate your experience working in a team environment and managing multiple tasks simultaneously. This will demonstrate your capability to thrive in a busy dealership setting.

    ✨Prepare Questions for the Interviewer

    Asking insightful questions shows your interest in the role and the company. Consider asking about the dealership's approach to customer service, team dynamics, or opportunities for professional development. This not only helps you gauge if it's the right fit but also leaves a positive impression.

    Customer Service Advisor
    Jago Consultants
    Location: Bristol
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