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- Tasks: Manage and resolve IT support calls while visiting clients for on-site installations.
- Company: Leading IT support specialists, top 5% Microsoft Business Partners globally.
- Benefits: Competitive salary, company car, 20 days holiday, pension scheme, and training.
- Why this job: Join a growing team and enhance your skills in a dynamic IT environment.
- Qualifications: 1+ year in 2nd line support, full UK driving license, and Microsoft experience.
- Other info: Opportunities for career progression and overtime available.
The predicted salary is between 20800 - 24800 £ per year.
2nd Line Support required. My client are leading specialists within the industry offering a wide range of IT support, services and innovations to solve their clients needs. Their core products & services place them within the top 5% of accredited Microsoft Business Partners globally.
They are now looking for an experienced 2nd Line Support technician to join their exciting, growing team based in Crawley, West Sussex. The successful candidate must have a full UK driving license as they will be required to attend client visits occasionally. If you come from a Microsoft focused background – that would be a great advantage.
Position Overview- Proactively managing & resolving second line help desk calls
- Occasional travel to clients for on-site IT work and installations
- Handling documentation
- General IT Support (hardware, software, servers, printers)
- Logging and resolving IT issues within the SLA
- Working alongside the project engineers
- Installing printers / pc’s / access points on site when required
- Full UK driving license
- Excellent communication skills
- 1+ year in a 2nd line position
- Experience using Microsoft 365
- Experience in installations / servers & backups
- Knowledge in Microsoft servers and Azure
- Certificates / knowledge in AZ104, AZ140, AZ500, AZ303, MD1 & MS100 is an absolute advantage
- Willingness to learn
- Monday to Friday 8:30am – 17:30pm
- Option of overtime if wanted
- Salary £26,000 – £31,000 Dependant on experience
- 20 days holiday + bank holiday
- Pension Scheme (5% from the company)
- Company car for site-visits (if over the age of 22)
- Training provided & career progression
2nd Line support in Crawley employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line support in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with Microsoft products. You never know who might have a lead on that perfect 2nd Line Support role.
✨Tip Number 2
Get ready for the interview! Brush up on your technical skills and be prepared to discuss your experience with Microsoft 365 and installations. Show them you’re not just a tech whiz but also a great communicator.
✨Tip Number 3
Don’t forget to showcase your willingness to learn! Employers love candidates who are eager to grow. Mention any relevant certifications or training you’re pursuing, especially in Azure or Microsoft servers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace 2nd Line support in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any relevant Microsoft certifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your background makes you a perfect fit. We love hearing personal stories that connect your experience to our needs.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss your experience with installations, servers, and backups. The more you can demonstrate your technical skills, the better!
✨Show Off Your Communication Skills
As a 2nd Line Support technician, you'll need to communicate effectively with clients and team members. Practice explaining complex IT issues in simple terms. This will show that you can bridge the gap between tech and non-tech folks.
✨Prepare for Real-World Scenarios
Think about common IT issues you've resolved in the past and be ready to share those experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Be Ready to Discuss Your Willingness to Learn
The company values a willingness to learn, so be prepared to talk about how you stay updated with new technologies and your plans for further training or certifications. Mention any relevant courses or certifications you’re considering.
