2nd Line Support required. My client are leading specialists within the industry offering a wide range of IT support, services and innovations to solve their clients needs. Their core products & services place them within the top 5% of accredited Microsoft Business Partners globally.
They are now looking for an experienced 2nd Line Support technician to join their exciting, growing team based in Crawley, West Sussex. The successful candidate must have a full UK driving license as they will be required to attend client visits occasionally. If you come from a Microsoft focused background – that would be a great advantage.
Position Overview
- Proactively managing & resolving second line help desk calls
- Occasional travel to clients for on-site IT work and installations
- General IT Support (hardware, software, servers, printers)
- Logging and resolving IT issues within the SLA
- Working alongside the project engineers
- Installing printers / pc’s / access points on site when required
Position Requirements
- Full UK driving license
- 1+ year in a 2nd line position
- Experience using Microsoft 265
- Experience in installations / servers & backups
- Knowledge in Microsoft servers and Azure
- Certificates / knowledge in AZ104, AZ140, AZ500, AZ303, MD1 & MS100 is an absolute advantage
- Willingness to learn
Position Remuneration
- Monday to Friday 8:30am - 17:30pm
- Option of overtime if wanted
- Salary £26,000 - £31,000 Dependant on experience
- 20 days holiday + bank holiday
- Pension Scheme (5% from the company)
- Company car for site-visits (if over the age of 22)
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2Nd Line Support in Crawley Down employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
