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For Companies At a Glance
- Tasks: Engage with customers, manage service requests, and ensure top-notch vehicle care.
- Company: Join a prestigious car dealership known for exceptional customer service.
- Benefits: Enjoy a competitive salary, potential bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: 3+ years as a Service Advisor, full driving license, and stellar communication skills required.
- Other info: Work hours are Monday to Friday, with occasional Saturday shifts.
The predicted salary is between 24000 - 33600 £ per year.
We are currently working with an exclusive car dealership who are looking to recruit an experienced Service Advisor to join their team. You will be located in the Wandsworth area. As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Our client prides itself on delivering a consistently high standard of customer care at all times. With a high-net-worth customer base, you will require excellent customer handling skills, a confident approach to significant upsell opportunities, and excellent attention to detail.
Service Advisor Duties include:
- Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
- Advising on estimated costs of repairs and work to be undertaken
- Selling additional products as appropriate to customers’ needs
- Advising on timescales and collection arrangements
- Producing job cards on the in-house computer system
- Updating customer and vehicle records
- Documenting all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
For this Service Advisor position, you will have:
- At least 3 years experience working as a Service Advisor
- A full driving license
- Excellent communication and customer service skills
- Confidence and focus on long-term customer retention
Service Advisor Package:
- Salary: Basic up to £28,000, OTE £40,000
- Hours: Mon to Fri 8am to 6pm and Saturdays on rota
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Car Service Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Service Advisor
✨Tip Number 1
Familiarise yourself with the specific car brands and models that the dealership focuses on. This knowledge will not only help you in conversations with potential customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling various customer interactions, especially when it comes to upselling additional products or services.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide valuable insights into the role and share tips on how to excel in a high-net-worth customer environment.
✨Tip Number 4
Research the dealership's reputation and customer reviews. Understanding their strengths and areas for improvement can help you tailor your approach during interviews and show that you're committed to upholding their standards of customer care.
We think you need these skills to ace Car Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Service Advisor position. Tailor your application to highlight relevant experience and skills that match what the dealership is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience as a Service Advisor, focusing on customer service skills, upselling abilities, and attention to detail. Use bullet points for clarity and include specific achievements or metrics where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your experience in customer service and any relevant achievements. Make sure to mention your ability to handle high-net-worth customers and your approach to long-term customer retention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Advisor role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to interact with customers is crucial. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your capability to maintain high standards of courtesy and professionalism.
✨Know the Products and Services
Familiarise yourself with the dealership's offerings, including any additional products that may be relevant to customers. Being knowledgeable will help you confidently advise customers on their needs and upsell effectively during the interview.
✨Demonstrate Attention to Detail
Highlight your experience with documentation and record-keeping. Discuss how you ensure accuracy when producing job cards and invoices, as this attention to detail is essential for maintaining customer satisfaction and compliance with manufacturer policies.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice responses that showcase your problem-solving skills and ability to retain customers long-term. This will show that you can think on your feet and prioritise customer relationships.
