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- Tasks: Provide top-notch IT support and customer service to clients.
- Company: Join a successful, privately owned IT company in Burgess Hill.
- Benefits: Competitive salary, pension scheme, and ongoing training opportunities.
- Why this job: Kickstart your IT career in a friendly and supportive environment.
- Qualifications: 12 months of IT experience or recent IT qualification preferred.
- Other info: Great chance for career growth in a fast-paced setting.
The predicted salary is between 26400 - 33600 £ per year.
Role: 2x IT 1st Line Engineers
Location: Burgess Hill
Salary: £22,000
Our client is a successful, privately owned IT company based in the Burgess Hill area. They have exciting opportunities for two forward thinking IT 1st Line Technicians to join their expanding team. This is a fantastic opportunity for someone looking to progress within a successful, well-established company offering continued training and development.
As a 1st Line Support Technician you will be responsible for providing first class customer service and IT support to a variety of clients. With individual needs, this role will be suited for someone coming from a similar role who is used to working in a fast paced environment.
- You will be responding to inbound support emails and calls.
- You will provide excellent customer service keeping clients up to date with any issues.
- You will also be responsible for upgrading types of hardware and software ensuring minimal impact to client.
- You will be required to carry out site visits and on-site troubleshooting when required.
For this 1st Line Support Technician role you will need to be pro-active with a can do attitude. You will have excellent customer service skills and have a friendly but professional approach. You will need to have a keen interest in developing a career in IT. You will ideally have 12-months IT experience OR have recently studied an IT qualification and be looking for your first IT job.
In return this company is offering a great opportunity to work for a friendly, successful business with the opportunity to build a strong and stable career. They are offering a competitive salary, depending on experience, and a Company Pension Scheme.
1st Line Support in Burgess Hill employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Burgess Hill
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the IT field. You never know who might have a lead on that perfect 1st Line Support role or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses and boost our confidence. Focus on showcasing your customer service skills and your proactive attitude, as these are key for the role.
✨Tip Number 3
Show off your passion for IT! When chatting with potential employers, share your enthusiasm for technology and how you keep up with the latest trends. This can really set us apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that 1st Line Support job. Plus, applying directly shows your interest in the company and can give you an edge over others.
We think you need these skills to ace 1st Line Support in Burgess Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant IT support roles or qualifications you've got, so we can see you're a great fit for the 1st Line Support position.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT and customer service. Let us know why you want to join our team and how you can contribute to our success.
Show Off Your Communication Skills: As a 1st Line Support Technician, you'll be interacting with clients regularly. Make sure your application demonstrates your ability to communicate clearly and professionally, whether it's through your writing or examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're proactive!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common hardware and software issues, as well as troubleshooting steps. This will show that you’re not just a people person but also technically savvy.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class customer service, think of examples from your past experiences where you’ve gone above and beyond for a client. Prepare to share these stories to demonstrate your friendly yet professional approach.
✨Be Proactive in Your Responses
During the interview, adopt a proactive attitude. If asked about handling difficult situations, explain how you would take the initiative to resolve issues quickly and keep clients informed. This aligns perfectly with what they’re looking for in a 1st Line Support Technician.
✨Express Your Career Aspirations
Let them know you’re eager to grow within the IT field. Share your interest in ongoing training and development opportunities. This shows that you’re not just looking for a job, but a career path, which is exactly what they want in their expanding team.
