Our client operates within the Healthcare / Medical services industry and is currently seeking an experienced, motivated full-time Operations Support/Customer Service Representative. The work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience.
Job responsibilities include:
- Customer telephone service inquires – inbound and outbound
- Proactive Customer account support – outbound
- Patient support – outbound calls to patients using the company’s product.
- Providing internal support to the company’s Field Sales Team
- Proactive project work to improve service offering
- Accuracy, attention to detail and strong communication skills
- Understanding and adhering to Quality System requirements
The main focus for this position will be CUSTOMER CARE activities:
- Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
- Respond to inquiries, complete order fulfillment and provide information to external and internal customers and clients
- Support field sales team with account touchpoints and follow ups
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Adhere to corporate policy and compliance standards in handling patient data
- Utilize Salesforce tool to track patient and account interactions
About you – Skills needed:
- Experience using MS Outlook, Word, Excel, Teams
- Experience using Salesforce would be an advantage
- Excellent Telephone skills
- A flexible approach in your work
Hours:
Monday to Friday
Employee Benefits package
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Customer Service Advisor in Bracknell employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
