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For Companies At a Glance
- Tasks: Be the friendly face of our Bodyshop, ensuring customers feel valued and informed.
- Company: Join a dynamic Accident Repair Centre in West Sussex, dedicated to top-notch vehicle repairs.
- Benefits: Enjoy a negotiable salary and a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by delivering excellent customer service in a fast-paced setting.
- Qualifications: Previous experience in a bodyshop role is essential; confidence and a driving license are a must.
- Other info: Perfect for those who thrive under pressure and love working with people!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
I am working with an Accident Repair Centre near Five oaks in West Sussex who are currently seeking a Bodyshop Advisor.
Job Role – Bodyshop Advisor
Job Location – Near Five Oaks in West Sussex
Salary – Negotiable depending on experience
You will ensure the highest level of customer satisfaction and care at all times for vehicle repair. Always delivering an incredible experience to all, whether internal or external customers. You will have previously worked within a Bodyshop as a Bodyshop Advisor, Bodyshop Administrator or Bodyshop Controller.
Main description for Bodyshop Advisor includes the following duties:
Meet & Greet customers, offer drinks, deal with the enquiry
Load new notifications and contact clients
Keep database up to date with comms and notes at all times
Book clients in for repairs
A number of admin tasks will be allocated to you, ranging from: updating online portals, sending update spreadsheets on excel to work providers, creating weekly data on CSI complaints, job conversion rates, methods and pre and post sweep checks, GDPR checks carried out.
Maintaining reception standards Data capturing minor retail work, loading images to Autoflow and liaising with estimators – this means imaging the customers’ damage and writing up what will need repairing/replacing / and loading to database
About you:
Previous experience as a Bodyshop Advisor, Bodyshop Administrator or Bodyshop Controller.
To be confident, with a strong understanding of workshop processes and how to get the best from a team.
Full driving licence
Able to work to tight timescales and thrive off the pressure of a busy bodyshop department.
Excellent Communication skills
Excellent Customer Service skills
Bodyshop Advisor employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the bodyshop industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Network with professionals in the automotive repair field, especially those who work in bodyshops. Attend local industry events or join online forums to connect with potential colleagues and learn about job openings before they are advertised.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and bodyshop operations. Think of specific examples from your past experience that showcase your skills in handling customer inquiries and managing workshop processes.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you manage multiple tasks in a busy environment. Highlight any experience you have with administrative tasks, as this is crucial for the Bodyshop Advisor role.
We think you need these skills to ace Bodyshop Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the bodyshop industry. Emphasise roles where you've worked as a Bodyshop Advisor, Administrator, or Controller, and include specific achievements that demonstrate your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the bodyshop environment. Mention your previous experience, how you handle customer inquiries, and your understanding of workshop processes. Personalise it to reflect why you want to work with this specific Accident Repair Centre.
Highlight Key Skills: In your application, make sure to highlight key skills such as customer service, administrative abilities, and proficiency with tools like Excel. Mention your experience with data management and compliance checks, as these are crucial for the Bodyshop Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a busy bodyshop environment.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a Bodyshop Advisor, customer satisfaction is key. Be prepared to share examples of how you've successfully handled customer inquiries and resolved issues in the past. Highlight your ability to create a welcoming environment for clients.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with common bodyshop processes and terminology. During the interview, discuss your previous experience in detail, focusing on how it relates to the responsibilities outlined in the job description.
✨Prepare for Administrative Questions
Since the role involves various administrative tasks, be ready to discuss your experience with data management and software tools. Mention any specific systems you've used, like Excel or online portals, and how you ensure accuracy in your work.
✨Exhibit Your Teamwork and Communication Skills
The Bodyshop Advisor role requires liaising with estimators and other team members. Prepare to talk about your experience working in a team setting, how you communicate effectively, and how you handle tight deadlines in a busy environment.
