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- Tasks: Provide 2nd line IT support and manage client tickets in a friendly team.
- Company: Award-winning IT consultancy known for transformational projects.
- Benefits: Competitive salary, 25 days holiday, modern office perks, and pension scheme.
- Why this job: Join a dynamic team and make a real impact on IT solutions.
- Qualifications: 2-3 years IT experience and knowledge of Office 365 and problem-solving.
- Other info: Great career growth opportunities and just a 2-minute walk from the station.
The predicted salary is between 24000 - 32000 £ per year.
2nd Line Support required in Birmingham. My client is an award-winning IT consultancy that delivers ambitious transformational projects for large-scale enterprise organisations. Their priority is to develop close and enduring partnerships with clients by consistently delivering high quality systems and services. They work with the UK’s leading companies to build visionary digital products and the majority of their clients have remained with them over many years and continue to provide personal recommendations.
The successful candidate will join a small friendly team who provides the internal IT function, and will assist in providing day to day support to 50 employees/contractors who will be working either in the office or remotely.
Position Overview – 2nd Line Support- Responding to clients tickets
- Monitor, manage and prioritise tickets
- Taking ownership of problems/issues
- Identifying the root/cause of problem
- Providing immediate and long term fixes
- Updating the helpdesk system with the relevant details promptly
- Assist in the management of Office 365 and other software systems used by the company
- Assist in On-boarding/Off boarding of new starters including preparation of devices
- Assist with the day to day management of backups
- 2-3 years of working in an IT environment
- Suitable qualifications for the role
- Exposure managing Office 365 and Anti Virus Solutions
- Proven experience in problem-solving with Windows and Linux devices
- Experience with virtual machines, ideally VMWare
- Knowledge of Windows Domains and the management of Active Directory
- Monday to Friday / 37.5 hrs a week
- Salary £24,000 – £32,000 (DOE)
- No regular “out of hours” work is expected, but may require overtime on infrequent occasions (paid)
- 25 days holiday including bank holidays
- Modern office including a pool table
- Pension scheme
- 2 minute walk from Birmingham New Street Station
2nd Line support in Birmingham employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem-solving techniques. Be ready to showcase your experience with Office 365 and any troubleshooting you've done with Windows and Linux devices.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance of landing that 2nd Line Support role. We love seeing candidates who take the initiative and show they’re serious about joining our team!
We think you need these skills to ace 2nd Line support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support role. Highlight your experience with Office 365, problem-solving skills, and any relevant qualifications. We want to see how your background fits with what we do!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our friendly team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for candidates who can take ownership of problems and find effective solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux devices, as well as Office 365 management. Be ready to discuss specific problems you've solved in the past and how you approached them. This will show that you’re not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified root causes of issues and implemented both immediate and long-term fixes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Familiarise Yourself with the Company Culture
Research the consultancy’s values and their approach to client relationships. Since they pride themselves on building enduring partnerships, think about how you can contribute to this culture and be prepared to discuss how you work within a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of projects you might be involved in or how the team handles ticket prioritisation. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
