Assistant Service Manager / Service Reception Manager required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.
Job Role – Assistant Service Manager / Service Reception Manager
Salary circa 36k OTE
Hours: Full-time (Monday to Friday: 8am to 6pm with 1 hour for lunch. Saturday morning cover only in the absence of Service Advisors: 8am to 1pm)
You will have previously worked in a similar role, or perhaps a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.
- You will need to lead by example on a daily basis
- Have an enthusiastic and passionate personality to drive and motivate your team.
- You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
- To oversee all aspects of the Service Department operations in the absence of the service manager
- To challenge and drive the performance of the front‑of‑house staff
- Managing, coaching and motivating employees to ensure a high quality of staff.
- Assist with Monitoring performance against agreed targets.
- Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.
About You:
- Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
- You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
- Can demonstrate a stable career path
- Be capable of balancing the hands‑on approach of helping your team, along with running the department when the Service Manager is unavailable.
This is a superb position with an industry leading dealer group.
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Senior Service Advisor in Basingstoke employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
