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For Companies At a Glance
- Tasks: Lead the service team, resolve customer concerns, and oversee daily operations.
- Company: Join a reputable Main Dealer Motor Garage in Aylesbury, Buckinghamshire.
- Benefits: Enjoy a competitive salary of circa £35k plus bonuses and potential for growth.
- Why this job: Be part of a dynamic team that values leadership and customer satisfaction.
- Qualifications: 3+ years in a similar role with a proven track record in service management.
- Other info: Opportunity to develop your career in a supportive and engaging environment.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Assistant Service Manager / Workshop Controller / Service Reception Manager required by my Main Dealer Motor Garage based near Aylesbury in Buckinghamshire.
Job Role
Assistant Service Manager / Service Reception Manager / Workshop Controller
Job Location
Aylesbury, Buckinghamshire
Salary
35k basic plus bonus
Your previous experience will have been in a similar role such as a Service Manager, Front of House Manager, Workshop Controller or Senior Service Advisor.
Assistant Service Manager / Service Reception Manager / Workshop Controller Role
- Lead by example on a daily basis
- Have an enthusiastic and passionate personality to drive and motivate your team.
- Help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
- Oversee all aspects of the Service Department operations in the absence of the service manager
- Challenge and drive the performance of the front-of-house staff
- Manage, coach and motivate employees to ensure a high quality of staff.
- Assist with monitoring performance against agreed targets.
- Ensure correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.
About You
- Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller / Service Reception Manager / Assistant Service Manager who is highly successful in their current position or already in a similar role
- Be a ‘leader’ of people and an ambassador for the brand and dealer group
- Demonstrate a stable career path
- Be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.
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Assistant Service Manager employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a Service Department. Understanding the daily challenges and processes will help you speak confidently about how you can contribute to the team during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience in similar roles. They can provide insights and potentially refer you to opportunities within their networks.
✨Tip Number 3
Prepare examples from your past experiences that showcase your leadership skills and ability to motivate a team. Be ready to discuss how you've successfully resolved customer concerns or improved service operations.
✨Tip Number 4
Research the main dealer motor garage near Aylesbury where you're applying. Knowing their values, services, and customer feedback can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in roles such as Service Manager, Workshop Controller, or Senior Service Advisor. Use specific examples to demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience and how it aligns with the responsibilities of the Assistant Service Manager position. Be sure to express your passion for customer service and team management.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles. For example, mention any improvements in customer satisfaction scores or successful upselling initiatives you led.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Show Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous roles where you've successfully managed staff or resolved conflicts.
✨Know the Business Objectives
Familiarise yourself with the key performance indicators for the service department. Be ready to discuss how you can contribute to hitting these targets and improving overall performance.
✨Demonstrate Customer Focus
Highlight your experience in resolving customer concerns and ensuring satisfaction. Share specific instances where you've gone above and beyond to meet customer needs.
✨Prepare for Technical Questions
Since this role involves overseeing vehicle health checks and upselling services, brush up on your technical knowledge. Be prepared to answer questions related to vehicle maintenance and service processes.
