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For Companies At a Glance
- Tasks: Lead the service team, resolve customer concerns, and oversee department operations.
- Company: Join a top dealer group in the Canterbury area, known for excellence in service.
- Benefits: Enjoy a competitive salary with OTE potential and opportunities for growth.
- Why this job: Be part of a dynamic team that values leadership and personal development.
- Qualifications: 3+ years in a similar role; strong leadership and customer service skills required.
- Other info: This is a fantastic opportunity to advance your career in the automotive industry.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
Assistant Service Manager required by my Main Dealer Motor Garage based in the Canterbury area of Kent.
Job Role – Assistant Service Manager
Job Location – Canterbury, Kent
Salary – 28k basic / 36k OTE
You previous experience will have been in a similar role, or perhaps a Service Manager, Workshop Controller or Senior Service Advisor.
Assistant Service Manager Role
- You will need to lead by example on a daily basis
- Have an enthusiastic and passionate personality to drive and motivate your team.
- You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
- To oversee all aspects of the Service Department operations in the absence of the service manager
- To challenge and drive the performance of the front-of-house staff
- Managing, coaching and motivating employees to ensure a high quality of staff.
- Assist with Monitoring performance against agreed targets.
- Ensuring correct completion of Vehicle Health Checks, up sell conversions and follow up of unsold, deferred work process.
About You
- Preferably a minimum of 3-years experience as a Senior Service Advisor / Workshop Controller who is highly successful in their current position or already in a similar role
- You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
- Can demonstrate a stable career path
- Be capable of balancing the hands‑on approach of helping your team, along with running the department when the Service Manager is unavailable.
This is a superb position with an industry leading dealer group.
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Assistant Service Manager employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Familiarise yourself with the specific operations of the service department at the dealership. Understanding their processes and challenges will allow you to speak confidently about how you can contribute to improving performance during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and managed teams in previous roles. Be ready to discuss specific situations where your leadership made a positive impact on team performance.
✨Tip Number 3
Research the latest trends in the automotive service industry, especially those relevant to customer service and operational efficiency. Being knowledgeable about current best practices will demonstrate your commitment to excellence in the role.
✨Tip Number 4
Network with professionals in the automotive industry, particularly those who have experience in service management roles. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in roles such as Service Manager, Workshop Controller, or Senior Service Advisor. Emphasise your leadership skills and any achievements that demonstrate your ability to motivate and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved staff and customer concerns in the past, and how you can contribute to hitting business objectives.
Highlight Relevant Experience: In your application, clearly outline your previous experience in similar roles. Include details about your responsibilities, particularly those related to managing performance, overseeing operations, and conducting vehicle health checks.
Showcase Your Leadership Style: Demonstrate your leadership qualities by providing examples of how you've led teams in the past. Discuss your approach to coaching and motivating employees, and how you balance hands-on support with departmental management.
How to prepare for a job interview at Jago Consultants
✨Show Your Leadership Skills
As an Assistant Service Manager, you'll need to lead by example. Be prepared to discuss your previous experiences where you successfully motivated and managed a team. Share specific examples of how you've resolved conflicts or improved team performance.
✨Demonstrate Your Passion for Customer Service
This role requires a strong focus on customer satisfaction. Highlight your enthusiasm for providing excellent service and how you've handled customer concerns in the past. Prepare to discuss strategies you've implemented to enhance the customer experience.
✨Know the Business Objectives
Familiarise yourself with the key performance indicators relevant to the service department. Be ready to talk about how you've previously met or exceeded targets and how you plan to contribute to achieving business objectives in this new role.
✨Prepare for Technical Questions
Given the nature of the role, expect questions related to vehicle health checks and service operations. Brush up on your technical knowledge and be ready to explain processes clearly, demonstrating your expertise in the automotive service industry.
