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- Tasks: Lead the service team, resolve customer concerns, and oversee daily operations.
- Company: Join a top dealer group in Maidstone, known for excellence in the motor industry.
- Benefits: Enjoy a competitive salary with performance bonuses and opportunities for growth.
- Why this job: Be part of a dynamic team that values leadership and personal development.
- Qualifications: 3+ years in a similar role; strong leadership and customer service skills required.
- Other info: This is a fantastic opportunity to advance your career in a supportive environment.
The predicted salary is between 21600 - 28800 £ per year.
Assistant Service Manager / Service Reception Manager required by my Main Dealer Motor Garage based in the Maidstone area of Kent.
Job Location – Maidstone, Kent
Salary circa 27k basic / 33k OTE
Your previous experience will have been in a similar role, or perhaps as a Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.
You will need to lead by example on a daily basis and have an enthusiastic and passionate personality to drive and motivate your team.
You will be expected to help resolve staff and customer concerns as they arise and take responsibility for hitting business objectives.
Responsibilities include:
- Overseeing all aspects of the Service Department operations in the absence of the service manager.
- Challenging and driving the performance of the front-of-house staff.
- Managing, coaching, and motivating employees to ensure a high quality of staff.
- Assisting with monitoring performance against agreed targets.
- Ensuring correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold, deferred work processes.
About You:
Preferably a minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager who is highly successful in their current position or already in a similar role.
You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group, demonstrating a stable career path.
You should be capable of balancing the hands-on approach of helping your team, along with running the department when the Service Manager is unavailable.
This is a superb position with an industry-leading dealer group.
Assistant Service Manager employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a service department in a motor garage. Understanding the daily challenges and processes will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. Be ready to discuss specific situations where your guidance led to improved performance or customer satisfaction.
✨Tip Number 3
Research the dealer group and their brand values. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a cultural fit.
✨Tip Number 4
Prepare to discuss your approach to resolving customer concerns and staff issues. Highlighting your problem-solving skills and ability to maintain a positive environment will demonstrate your readiness for the role.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in roles such as Service Manager, Senior Service Advisor, or Workshop Controller. Use specific examples to demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how you can contribute to the success of the Service Department.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, mention how you improved customer satisfaction scores or increased upsell conversions.
Showcase Leadership Skills: Emphasise your experience in managing and coaching staff. Provide examples of how you've resolved conflicts or motivated your team to meet business objectives.
How to prepare for a job interview at Jago Consultants
✨Show Your Leadership Skills
As an Assistant Service Manager, you'll need to lead by example. Be prepared to discuss your previous experiences where you successfully motivated and managed a team. Share specific examples of how you've resolved conflicts or improved team performance.
✨Demonstrate Your Customer Focus
This role requires a strong focus on customer satisfaction. Be ready to talk about how you've handled customer concerns in the past and what strategies you've implemented to enhance the customer experience. Highlight any upselling techniques you've used effectively.
✨Know the Business Objectives
Understanding the business objectives is crucial for this position. Research the company and be familiar with their goals. During the interview, express how you can contribute to achieving these objectives and provide examples of how you've met targets in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them. Practising responses to common scenarios in service management will help you feel more confident.
