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For Companies At a Glance
- Tasks: Lead the service department, ensuring top-notch customer satisfaction and team performance.
- Company: Join a busy main dealership known for its commitment to excellence.
- Benefits: Enjoy excellent facilities, long-term career progression, and a rewarding package.
- Why this job: Be part of a dynamic team where your leadership can make a real impact.
- Qualifications: Previous experience as a Service or Aftersales Manager with strong leadership skills required.
- Other info: Opportunity to coach and motivate a team while driving performance.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a busy main dealership looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.
Responsibilities include:
- Oversee all aspects of the Service Department operations
- Review CSI surveys and other measures for monitoring customer satisfaction
- Challenge and drive the performance of the Service department staff
- Manage, coach, and motivate your team to build long-term staff satisfaction and potential progression
- Control costs for the department
- Monitor performance against agreed targets / budgets
- Control the recruitment process, as required
- Perform performance analysis to identify areas of weakness and implement targeted marketing activity
- Review Service KPIs regularly to track performance and identify trends
Candidate requirements:
- Previous experience as a Service Manager or Aftersales Manager with a successful track record
- Strong leadership skills and ability to be an ambassador for the Brand and Dealer group
- Demonstrable stable career path
What we offer:
- Excellent facilities
- Long-term career progression
- Rewarding package
Aftersales Manager employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the specific dealership's brand and values. Understanding their customer service philosophy will help you align your management style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in aftersales or service management. Attend relevant events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction and team performance in previous roles. Highlighting measurable outcomes will demonstrate your capability to drive results in the new position.
✨Tip Number 4
Research common KPIs used in aftersales management and be ready to discuss how you would monitor and improve these metrics. Showing that you understand the importance of data-driven decision-making will set you apart from other candidates.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Manager or Aftersales Manager. Focus on your leadership skills and any achievements that demonstrate your ability to drive performance and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention specific examples of how you've successfully managed service departments in the past and how you can contribute to the dealership's success.
Highlight Relevant Skills: In your application, emphasise skills such as team management, performance analysis, and cost control. These are crucial for the Aftersales Manager position and will show that you understand the responsibilities involved.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Leadership Skills
As an Aftersales Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, motivating staff, and driving performance. Use specific examples to illustrate how you've successfully led a team in the past.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with customer satisfaction indicators like CSI surveys. Be ready to explain how you have used these metrics to improve service department performance and enhance customer experience in your previous roles.
✨Demonstrate Financial Acumen
Since controlling costs and monitoring budgets are crucial for this role, be prepared to discuss your experience with financial management. Highlight any strategies you've implemented to reduce costs while maintaining service quality.
✨Prepare for Performance Analysis Questions
Expect questions about how you analyse performance data and identify areas for improvement. Think of specific instances where your analysis led to actionable insights and positive changes within your team or department.
