2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.
They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.
Position Overview
- Resolving IT support issues with a pressurised environment
- Managing work queues and prioritising IT support queries
- Ensuring customers support issues are logged and recorded with sufficient detail
- Troubleshooting / network connectivity
- 50% office based, 50% on-site
- Install, upgrade, support and troubleshoot IT Hardware
- Will need to be DBS checked
Position Requirements
- Experience in an IT support role
- Active Directory
- VoIP Technologies
- WordPress, HTLM and CSS is desirable
- Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
- Knowledge of Office 365 & servers
- Knowledge of networking and virtualisation
- Full UK clean driving license
Position Remuneration
- Monday to Friday 9am – 17:00pm
- 25 days holiday including bank holiday (extra day off each year of service)
- Pension Scheme
- Company events
- Pool car available for any trips
- Udemy business account / upskill & courses regularly
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2Nd Line Support Engineer employer: Jago Consultants
Jago Consultants is an excellent employer, offering a supportive and friendly work environment in Basingstoke where teamwork and customer satisfaction are at the forefront. Employees benefit from ongoing training and development opportunities, ensuring personal growth while contributing to a dynamic team that values enthusiasm for the motor trade. With a focus on delivering exceptional service, Jago Consultants fosters a culture of collaboration and respect, making it a rewarding place to build a career.
