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For Companies At a Glance
- Tasks: Join our team as a 2nd Line Support Desk Technician, handling server configurations and customer support.
- Company: We're a growing IT company in Worthing, dedicated to providing top-notch tech solutions.
- Benefits: Enjoy a competitive salary, 28 days holiday, and opportunities for career progression.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in tech support.
- Qualifications: 1+ years in a similar role, experience with Microsoft Office, Server, and networking knowledge required.
- Other info: Hands-on experience with client site checks and installations is a bonus!
The predicted salary is between 20000 - 30000 £ per year.
Job Description
We are working with a growing IT company in the Worthing area who are looking to recruit a friendly and experienced Senior 2nd Line Support Technician for their busy help desk.
As a Support Desk Technician you will be responsible for:
You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.
Once established within the company you will get the opportunity to go out and complete client site checks with Installations and Upgrades.
For this position you will have previous experience working with the following:
Previous experience working with Telephone Systems would be an advantage but not required.
As a Support Desk Technician you will be friendly and have great customer service skills with at least 1 years’ experience in a similar role.
This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.
2nd Line Support Desk Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Brush up on your customer service skills, as this role requires a friendly approach. Consider preparing examples of how you've successfully resolved customer issues in the past to demonstrate your ability to handle support desk challenges.
✨Tip Number 3
Network with current or former employees of the company if possible. They can provide insights into the company culture and what the hiring managers are looking for, which can give you an edge in your application.
✨Tip Number 4
Prepare for potential technical questions related to server configuration and networking protocols. Practising common troubleshooting scenarios can help you feel more confident during the interview process.
We think you need these skills to ace 2nd Line Support Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in 2nd line support roles. Include specific technologies you've worked with, such as Microsoft Office, Exchange, and networking devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your hands-on experience with server and desktop products. Mention your enthusiasm for the role and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, emphasise your knowledge of Microsoft Server versions and Office 365 administration. If you have experience with telephone systems or networking protocols, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jago Consultants
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Office, Server configurations, and networking protocols. Bring examples of past issues you've resolved or projects you've worked on that demonstrate your technical expertise.
✨Demonstrate Customer Service Abilities
As a Support Desk Technician, customer service is key. Prepare to share specific instances where you provided excellent support, handled difficult customers, or improved user satisfaction. This will showcase your friendly approach and problem-solving skills.
✨Research the Company
Familiarise yourself with the company’s services and culture. Understanding their values and how they operate will help you tailor your responses and show genuine interest in the role and the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, opportunities for professional development, or the technologies they use. It shows your enthusiasm and willingness to engage.
