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For Companies At a Glance
- Tasks: Support and maintain telephony systems and networks while providing excellent customer service.
- Company: Join a successful IT MSP and hosted Telephony Provider with a strong reputation.
- Benefits: Enjoy 25 days holiday, private medical, and a pension scheme, plus a company vehicle for travel.
- Why this job: Be part of a dynamic team, solve real-world problems, and enhance your tech skills.
- Qualifications: Knowledge of telephony, networking, and Microsoft Office 365 is essential; customer service skills are a must.
- Other info: This role involves both office work and field visits, offering a diverse work experience.
The predicted salary is between 24000 - 28000 £ per year.
Our client is an established and successful IT MSP / hosted Telephony Provider. They are looking to recruit an experienced Technical Network Consultant to join their business.
Key Responsibilities
- Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
- Design, install, test and maintenance of CAT5e, CAT6, and Cw1308 cable schemes.
- Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines.
- Installation/configuration and fault finding of SIP services.
- Configuration and maintenance for routers.
- Providing Telephone/Remote and On-Site support & installation for customer devices and related software, network servers, and storage.
- Providing Support for Windows 7/8/10, Server 2008/2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS.
- Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications.
- Responsible for managing own workload and to ensure tickets can be progressed correctly, referring to our Service Desk Manager if required.
- Creating, amending and administering Active Directory/MS Exchange and Office 365 accounts for customers.
Skills and experience required:
- The ideal candidate will have knowledge of telephony and the technology market.
- Knowledge of Microsoft Office 365 Installations and Migrations.
- Good understanding of networks, WAN, LAN, switching, routing security and SIP trunks.
- Experience of engineering activity with telephone systems, IT networking and IP Addresses.
- IT skills including experience with Microsoft Excel, Word and Outlook.
- High level of customer service with exceptional telephone manner.
- Ability to work in a fast-paced environment.
- Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines.
- A flexible and positive approach toward problem solving.
The role is office based with field-based customers. You must be prepared to travel for business, a company vehicle is provided for on-site visits.
Hours: Monday to Friday 40 Hours per week
Salary: £24,000 to £28,000 (depending on experience)
25 Days holiday, plus Bank Holidays, Pension Scheme, Private Medical.
2nd Line Network Support employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Network Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Avaya IP Office and various connectivity options like PSTN and SIP. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the IT MSP sector, especially those who work with telephony systems. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and support for various operating systems, as well as your familiarity with Active Directory and MS Exchange. Being able to share specific examples of past challenges you've overcome will set you apart.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you've successfully resolved client issues. Highlighting your ability to communicate effectively and maintain a positive attitude under pressure will resonate well with potential employers.
We think you need these skills to ace 2nd Line Network Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network support, telephony systems, and any specific technologies mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the company's services. Mention specific experiences that relate to the responsibilities listed, such as your familiarity with SIP services or Active Directory.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly those related to LAN/WAN equipment, Microsoft Office 365, and troubleshooting. Provide examples of how you've successfully resolved issues in previous roles.
Highlight Customer Service Experience: Since the role requires a high level of customer service, include examples of how you've provided exceptional support in past positions. This could be through direct customer interactions or managing service desk tickets.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of telephony systems, LAN/WAN configurations, and SIP services. Be prepared to discuss specific technologies you've worked with, such as Avaya IP Office or Microsoft Office 365, as this will demonstrate your expertise.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your ability to diagnose problems and implement effective solutions, especially in high-pressure situations, as this role requires a flexible and positive approach to problem-solving.
✨Emphasise Customer Service Experience
Since the role involves providing support to customers, be ready to discuss your experience in delivering exceptional customer service. Share anecdotes that showcase your telephone manner and how you’ve effectively communicated technical information to non-technical users.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or technical questions during the interview. Practice explaining your thought process when configuring routers or troubleshooting connectivity issues, as this will help you stand out as a knowledgeable candidate.
