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For Companies At a Glance
- Tasks: Provide friendly IT support and troubleshoot issues for clients remotely and on-site.
- Company: Join a dynamic outsourced IT management company serving clients across the UK.
- Benefits: Enjoy 25 days holiday, a pension scheme, and support for professional certifications.
- Why this job: Be part of a collaborative culture while making a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and knowledge of Windows and Mac systems required.
- Other info: Remote work initially, transitioning to office-based in Camberley in September.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
1st Line Support Technician required. Our client is an outsourced IT management company based in Fleet with clients all over the UK. They supply all aspects from VOIP, Internet and Servers. They span across on premise servers to public and private cloud.
The successful candidate will be dealing with tickets from our service desk as well as potentially attending customer sites for adhoc work. Customer services skills are essential as well as excellent knowledge of systems, both hardware, server and workstation OS. The role will be starting off remote and then you will be based in the office in Camberley in September.
Position Overview
Position Requirements
Position Remuneration
1st Line Support Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server Operating Systems and VoIP solutions. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in mock support scenarios with friends or family. Being able to communicate effectively and resolve issues calmly is crucial for this position, so honing these skills can give you an edge.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the company. This shows your enthusiasm and helps you assess if the company is the right fit for you.
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows and Mac operating systems. Emphasise any customer service roles you've held, as excellent communication skills are essential for this position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as troubleshooting abilities and experience with VOIP or cloud services.
Showcase Technical Skills: Clearly list your technical skills related to desktop support, server management, and virtualisation. If you have certifications or training in these areas, be sure to include them to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a support role.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Customer Service Skills
As a 1st Line Support Technician, you'll be the first point of contact for clients. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've effectively resolved issues and maintained a positive relationship with customers.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of various operating systems, including Windows and Mac OSX. Brush up on your knowledge of Windows Server Operating Systems and virtualisation technologies, as these are crucial for the role. You might even be asked to troubleshoot a hypothetical scenario.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to do this when dealing with clients. During the interview, ensure you articulate your thoughts clearly and maintain a friendly tone.
✨Prepare Questions for the Interviewer
Having questions ready shows your interest in the role and the company. Ask about the team dynamics, the tools they use for support, or how they measure success in the position. This not only helps you gauge if the job is right for you but also demonstrates your proactive attitude.
