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For Companies At a Glance
- Tasks: Provide remote IT support via phone, email, and tools while troubleshooting various tech issues.
- Company: Join a well-established MSP IT Support Company based in Bristol, serving diverse customers.
- Benefits: Enjoy remote work flexibility, full training, and clear progression opportunities.
- Why this job: Be part of a dynamic team, gain hands-on experience, and enhance your tech skills.
- Qualifications: 12 months of IT support experience, good communication skills, and basic networking knowledge required.
- Other info: Ideal candidates should live within 30 miles of Bristol for occasional onsite needs.
The predicted salary is between 18000 - 30000 £ per year.
This is an opportunity to join a well-established IT Support Company, based in Bristol, providing support to a variety of customers across the area. They are looking for an enthusiastic person to join the busy IT team.
Working from home, you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role, you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications. Full training will be provided and you will be joining an experienced team. For the right candidate, there are progression opportunities within the company.
Essential skills:
- Ideally, a minimum of 12-months experience working in a similar IT Support role
- Knowledge of Microsoft Office 2010 / 2013 / 2016 / Office365 (advantageous)
- Maintenance and troubleshooting of printers
- Good communication skills – written and verbal
- Ability to work as part of a team
- Ability to diagnose faults and find solutions
- Ability to maintain strong relationships with customers
- Able to follow agreed procedures and documentation
- A basic understanding of networking protocols and devices
- A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department
Package:
- A basic salary range of up to £25,000 (depending on experience)
- Progression opportunities within the company
1st Line IT Support Technician employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those related to remote support. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly for printers and networking devices. Prepare to discuss specific examples of how you've resolved issues in the past, as this will show your practical experience.
✨Tip Number 3
Since communication is key in IT support, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during interviews and demonstrate your ability to maintain strong customer relationships.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their customer base and the types of issues they typically face will allow you to tailor your responses and show that you're genuinely interested in the role.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Microsoft Office and any troubleshooting skills you possess, as these are essential for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your communication skills and ability to work in a team, as these are key attributes they are looking for.
Highlight Relevant Experience: In your application, clearly outline your previous experience in IT support, especially if you have worked with printers or networking devices. Use specific examples to demonstrate your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Jago Consultants
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Companies like to see candidates who are genuinely excited about the opportunity, as it reflects a positive attitude and willingness to contribute.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with Microsoft Office and any troubleshooting you've done with printers or networking devices. Highlight specific examples where you successfully diagnosed and resolved issues, as this will showcase your technical skills.
✨Emphasise Communication Skills
Since the role involves supporting customers via phone and email, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and be ready to provide examples of how you've effectively communicated with customers in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common IT issues you’ve encountered and how you resolved them. This will help you illustrate your ability to diagnose faults and find solutions effectively.
