At a Glance
- Tasks: Support customers with technical issues and manage relationships across departments.
- Company: Join JAGGAER, a leading spend management solutions provider with a global presence.
- Benefits: Enjoy flexible work culture, health insurance, and fun office perks like breakfast and parties.
- Other info: Work in the heart of London with international career opportunities.
- Why this job: Be part of a dynamic team in a positive environment that values your ideas.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
JAGGAER is the world's leading provider of comprehensive spend management solutions with 2,000 customers connected to a network of 3.7 million suppliers in 70 countries. JAGGAER offers complete SaaS‐based Source‐to‐Pay solutions with advanced capabilities and embedded intelligence to transcend the customer experience and simplify the complex enabling unparalleled adoption and customer outcomes.
Principal Responsibilities:
- Supporting and handling technical issues for our customers and their suppliers in our company software.
- The connection point between customers and other departments (Development, Project management, Professional services, etc.).
- Analyzing customer and project‐specific interfaces and workflows.
- Customer relationship and escalation management on your own responsibility.
- Responsible for processes and knowledge of inhouse‐solutions.
Working hours: 9AM – 6PM, Monday‐Friday.
Position Requirements:
- Good understanding of business processes and proficient computer skills.
- Strong customer focus, communication skills and high stress‐resistant.
- Ability to learn quickly and willingness to do so.
- Creative, solution‐oriented, and able to work autonomously.
Our Offer:
- A positive and fun work environment in a young and motivated team.
- Short communication channels and room for your creative ideas.
- An international, professional environment with exciting opportunities.
- An open‐minded and dynamic corporate culture, training, and development.
- International and professional environment with global career opportunities.
- Social and friendly office located in the heart of Farringdon, London.
- Trust‐based flexible work culture, and rewarding commission and bonus schemes.
- Work from abroad policy for up to one month per year, birthday day off, and two extra paid leave days for volunteering, private health insurance, dental insurance, health‐cash plan, and cycle‐to‐work scheme.
- Office breakfast every Wednesday, office drinks every Thursday, and summer and winter parties.
JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity.
UK Customer Support Representative in London employer: JAGGAER
JAGGAER is an exceptional employer, offering a vibrant and inclusive work culture in the heart of Farringdon, London. With a strong focus on employee development, flexible working arrangements, and unique benefits such as a work from abroad policy and extra leave for volunteering, JAGGAER fosters a supportive environment where creativity and collaboration thrive. Join a motivated team dedicated to delivering innovative spend management solutions while enjoying a range of social activities and professional growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Support Representative in London
✨Tip Number 1
Get to know the company inside out! Research JAGGAER's products and services, and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to explain technical issues to non-technical folks. Try role-playing with a friend or family member to get comfortable with simplifying complex concepts.
✨Tip Number 3
Network like a pro! Connect with current or former JAGGAER employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Plus, it could give you an edge if they refer you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at JAGGAER. Don’t miss out on this opportunity!
We think you need these skills to ace UK Customer Support Representative in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the UK Customer Support Representative role. Highlight your relevant experience and skills that match the job description, especially your customer focus and technical knowledge.
Showcase Your Communication Skills:Since this role involves translating technical concepts to non-technical people, demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've successfully communicated complex ideas in the past.
Highlight Problem-Solving Abilities:We love creative, solution-oriented thinkers! In your application, share specific instances where you’ve tackled challenges or resolved issues for customers. This will show us that you can handle the responsibilities of the role effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JAGGAER
✨Know Your Stuff
Make sure you understand JAGGAER's products and services inside out. Familiarise yourself with their spend management solutions and how they help customers. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
As a Customer Support Representative, you'll need to communicate effectively with both technical and non-technical people. Practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled customer issues in the past. Think about specific situations where you found creative solutions or managed escalations. This will highlight your ability to think on your feet and provide excellent customer service.
✨Emphasise Your Team Spirit
JAGGAER values collaboration, so be ready to discuss how you work well in a team. Share experiences where you've successfully collaborated with different departments or contributed to a positive team environment. This will show that you're a great fit for their culture.
