At a Glance
- Tasks: Provide technical support and resolve issues for customers using Jaggaer software.
- Company: Join Jaggaer, a global leader in AI-powered procurement solutions.
- Benefits: Enjoy flexible working, competitive pay, health insurance, and a day off for your birthday.
- Other info: Experience a vibrant work culture with global career opportunities and regular social events.
- Why this job: Make a real difference by helping customers navigate complex software challenges.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 31500 - 38500 £ per year.
Overview
Jaggaer is a global provider of AI-powered procurement software for complex sourcing, supply and spend.
More than 1,400 global enterprises across manufacturing, public sector, higher education and other industries use our platform to manage sourcing, contracts, invoicing, payments and supplier relationships in one place.
Jaggaer One connects Source-to-Contract, Procure-to-Pay and Supplier Intelligence, with embedded AI (JAI) that helps teams move faster, stay compliant and make better decisions.
Our platform supports a supplier community of more than 13 million and manages $2.9 trillion in annual spend.
Behind the technology is a global team guided by our TEAM values: Transparency, Entrepreneurial Spirit, Accountability and Metrics-Driven Results. For more information, visit
What We're Looking For
We are looking for a Customer Support Specialist to help customers and suppliers resolve technical issues in Jaggaer software.
This role connects customers with internal teams, analyses interfaces and workflows, and manages customer relationships and escalations to support effective and timely issue resolution.
- Principal Responsibilities
- Provide technical support to customers and their suppliers using JAGGAER software.
- Investigate, document, and coordinate the resolution of technical issues.
- Act as a point of connection between customers and internal teams, including Development, Project Management, and Professional Services.
- Analyse customer-specific and project-specific interfaces and workflows to identify issues and support resolution.
- Manage customer communication and escalations with appropriate ownership and follow-through.
- Develop and maintain knowledge of relevant internal solutions and support processes.
- Explain technical concepts clearly to non-technical stakeholders.
- Position Requirements
- Good understanding of business processes and confident use of standard computer applications.
- Strong customer focus and clear written and verbal communication skills.
- Ability to remain effective and professional when managing time-sensitive issues and escalations.
- Ability and willingness to learn new products, processes, and technical concepts.
- Structured problem-solving skills and a solution-oriented approach.
- Ability to organise work independently, take ownership of assigned issues, and collaborate with internal teams.
What We Offer
- An international and professional working environment with global career opportunities.
- A trust-based and flexible working culture, alongside competitive commission and bonus schemes.
- A hybrid work model with up to two days per week in the office located in the heart of Farringdon, London.
- Working hours: 9AM-6PM, Monday-Friday.
- A work-from-abroad policy for up to one month per year.
- A day off for your birthday and two additional paid volunteering days.
- Private health insurance, dental insurance, and a health cash plan.
- Subsidised gym membership.
- Salary sacrifice schemes, including pension and Cycle to Work.
- Regular office initiatives, including weekly breakfasts, social events, and seasonal celebrations.
- Equal Opportunity
Jaggaer is a proud equal opportunity/affirmative action employer supporting workforce diversity.
We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.
Our Values
At Jaggaer, our business is about people.
Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers.
TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency - Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
Entrepreneurial Spirit - Own It, Drive It, Make It
A customer-focused, problem-solving mindset is at the cornerstone of both organizational and personal growth.
Accountability - Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere.
Metrics-Driven Results - Outcomes Over Activities
Data and evidence guide our decisions, help us correct course quickly, and ensure we are delivering meaningful impact.
Where required for the role, candidates must be willing to undergo a background screening process in accordance with UK Security Clearance (SC) standards.
- #LI-AF
- #J-18808-Ljbffr
Posting Title Customer Support Representative in London employer: JAGGAER
JAGGAER is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to thrive in their careers. With a strong focus on professional development, flexible working arrangements, and a commitment to employee well-being, including health benefits and unique perks like a 'Work from abroad' policy, JAGGAER offers a rewarding environment for those looking to make a meaningful impact in the procurement technology space. Join us in the UK and be part of a team that values transparency, accountability, and entrepreneurial spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Posting Title Customer Support Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAGGAER. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAGGAER before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Posting Title Customer Support Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAGGAER:Your cover letter is your chance to shine! Tell us why you want to work at JAGGAER specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAGGAER!
How to prepare for a job interview at JAGGAER
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
