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- Tasks: Review transactions, process refunds, and analyse fraud trends daily.
- Company: Join Jagex, a leader in online gaming with a vibrant community.
- Benefits: Enjoy flexible hours, private healthcare, and 25 days annual leave.
- Why this job: Be part of a passionate team creating engaging games and enhancing security.
- Qualifications: Experience in fraud analysis, strong analytical and communication skills required.
- Other info: Hybrid role with office visits twice a week in Cambridge.
The predicted salary is between 28800 - 43200 £ per year.
Location: Cambridge, UK (hybrid) with travel to the office twice per week.
We are seeking a detail-oriented and analytical Fraud Analyst to join our team. The successful candidate will play a crucial role in maintaining the integrity and security of our in-game transactions. Your primary responsibility will be to conduct daily manual reviews of potentially fraudulent transactions, process refunds, and identify trends to enhance our fraud detection mechanisms.
What you'll be doing:
- Perform daily manual reviews of flagged transactions to assess their legitimacy
- Process refunds for confirmed fraudulent transactions in a timely manner
- Identify and analyse fraud trends and patterns to improve detection strategies
- Update and maintain the rules within our decision engine to enhance fraud prevention
- Produce comprehensive weekly fraud reports to inform stakeholders of current threats and mitigation strategies
- Collaborate with cross-functional teams to implement effective fraud prevention measures
- Use fraud detection tools and analytics (including Python and SQL) to assess risk and make decisions
- Gain experience in gaming and fraud trends within gaming to identify potential improvements to systems/processes
- Represent the company when communicating with suppliers and payment service providers (PSPs)
What we're looking for:
- Proven experience in fraud analysis or a related field
- Strong analytical skills with a keen attention to detail
- Excellent communication skills and the ability to work collaboratively in a team environment
- Strong problem-solving skills and the ability to make decisions under pressure
What we offer:
- Private Healthcare, including Dental Plan
- Minimum 6% Pension contributions
- Employee Assistance Programme & onsite Counselling
- Life Insurance
- Discretionary annual performance bonus
- Enhanced family leave policies from day 1
- Flexible working hours
- 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
About Jagex: Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world's longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.
We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers' Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity.
With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.
As part of Jagex, you'll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.
Fraud Analyst employer: Jagex
Contact Detail:
Jagex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Familiarise yourself with the gaming industry, especially trends related to fraud. Understanding the specific challenges and patterns in gaming transactions will give you an edge during interviews.
✨Tip Number 2
Brush up on your analytical skills, particularly with tools like Python and SQL. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the fraud analysis field, especially those within the gaming sector. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss real-world examples of how you've identified and mitigated fraud in previous roles. Concrete examples will showcase your problem-solving skills and ability to work under pressure.
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud analysis or related fields. Emphasise your analytical skills, attention to detail, and any experience with fraud detection tools like Python and SQL.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your understanding of fraud trends. Mention specific examples of how you've successfully identified and mitigated fraud in previous roles.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities and communication skills. Provide examples of how you've worked collaboratively in a team environment to tackle challenges.
Showcase Your Knowledge: Demonstrate your understanding of the gaming industry and its unique fraud challenges. Mention any relevant coursework, certifications, or personal projects that relate to fraud analysis and prevention.
How to prepare for a job interview at Jagex
✨Know Your Fraud Analysis Tools
Familiarise yourself with the fraud detection tools and analytics mentioned in the job description, such as Python and SQL. Be prepared to discuss how you've used these tools in previous roles or projects, as this will demonstrate your technical competence.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills and attention to detail. Think of specific instances where you identified trends or patterns in data that led to successful fraud prevention strategies. This will help you stand out as a detail-oriented candidate.
✨Understand the Gaming Industry
Research the gaming industry, particularly trends related to fraud within gaming. Being knowledgeable about current threats and challenges will show your genuine interest in the role and the company, making you a more appealing candidate.
✨Communicate Effectively
Since the role involves collaboration with cross-functional teams and communication with suppliers and payment service providers, practice articulating your thoughts clearly. Prepare to discuss how you’ve successfully worked in teams and resolved conflicts in the past.
