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- Tasks: Lead the Anti-Cheating team, ensuring performance and community sentiment are on point.
- Company: Join Jagex, a leader in online gaming with a passion for player engagement.
- Benefits: Enjoy flexible hours, private healthcare, generous leave, and a vibrant work culture.
- Why this job: Make a real impact in gaming while growing your career in a supportive environment.
- Qualifications: Experience in SQL, Python, and strong communication skills are essential.
- Other info: Remote-friendly role with occasional office visits and a focus on personal development.
The predicted salary is between 43200 - 72000 £ per year.
Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.
Are you an ACT Specialist looking to make an impact?
As a Senior Anti-Cheating Specialist you\’ll provide clear direction for priorities and day to day management across the Support function. Additionally you\’ll provide regular review of coaching opportunities, complaints and player requests to ensure GDPR compliance.
What you\’ll be doing:
- Support the day-to-day operation of the Anti Cheating team to ensure community sentiment, internal KPIs, and SLAs are on target and performance is managed effectively
- Ensure swift escalation and resolution of Voice of the Player issues with stakeholders, providing visibility for the Head of Player Support
- Ensure swift escalation and resolution of issues with ACT specific tools, providing visibility for the ACT lead and the Senior Player Support Lead
- Take a lead role, coordinating the efforts of the team to ensure a clear and accurate outcome
- Working within the senior team to ensure operational excellence
- Be a positive influence through the support of career paths, coaching, mentoring, training and succession planning
- Support team members to realise the team and department strategy and the part they play in business success
- Assist with quality reviews, complaints resolution, coaching and feedback to maximise individual performance feeding into departmental KPI’s and SLA’s.
- Be a Brand advocate for Jagex, internally and externally, seeking opportunities to realise brand capital
- Additional strategic management and project responsibilities, agreed with ACT Lead
- Deputise for ACT Lead in their absence
What we\’re looking for:
- Excellent understanding and experience of SQL and familiarity with Python
- Ability to produce concise analytical and summary reporting
- Consistent performance in core ACT responsibilities & KPIs for at least 6 months
- Strong understanding of the ACT and department strategy and aims
- Demonstration of performing additional project and/or curator responsibilities and/or undertaking leadership training
- Excellent verbal and written communication, including the ability to present to others
What we offer:
When you join Jagex you can look forward to a generous Perks & Benefits package including:
- Private Healthcare, including Dental Plan.
- Minimum 6% Pension contributions.
- Employee Assistance Programme & onsite Counselling.
- Life Insurance.
- Discretionary annual performance bonus.
- Enhanced family leave policies from day 1.
- Flexible working hours.
- 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!
About Jagex:
Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.
We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games.
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers’ Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity.
With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.
As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.
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Senior Anti-Cheating Specialist employer: Jagex Ltd
Contact Detail:
Jagex Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Anti-Cheating Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in anti-cheating measures within the gaming industry. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Jagex, especially those in the Anti-Cheating team. They can provide valuable insights into the company culture and expectations, which can be a great advantage when preparing for your interview.
✨Tip Number 3
Brush up on your SQL and Python skills, as these are crucial for the role. Consider working on small projects or exercises that demonstrate your proficiency, which you can discuss during your interview.
✨Tip Number 4
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your leadership skills and ability to drive performance, as these will be key aspects of the Senior Anti-Cheating Specialist role.
We think you need these skills to ace Senior Anti-Cheating Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in anti-cheating, SQL, and Python. Emphasise any leadership roles or projects you've undertaken that align with the responsibilities of a Senior Anti-Cheating Specialist.
Craft a Compelling Cover Letter: In your cover letter, express your passion for gaming and how your skills can contribute to Jagex's mission. Mention specific examples of how you've successfully managed teams or resolved player issues in the past.
Showcase Analytical Skills: Since the role requires analytical reporting, include examples of how you've used data to drive decisions or improve processes in previous positions. This will demonstrate your ability to produce concise analytical reports.
Highlight Communication Skills: Given the importance of communication in this role, provide examples of how you've effectively communicated with stakeholders or presented information to teams. This could be through presentations, reports, or team meetings.
How to prepare for a job interview at Jagex Ltd
✨Showcase Your SQL and Python Skills
As a Senior Anti-Cheating Specialist, you'll need to demonstrate your excellent understanding of SQL and familiarity with Python. Be prepared to discuss specific examples of how you've used these skills in previous roles, perhaps by sharing insights from analytical reports you've produced.
✨Understand the Company Culture
Jagex values collaboration, honesty, and player-centric approaches. Familiarise yourself with their core values and think about how you can embody these in your responses. Share experiences that reflect your alignment with their culture, especially around teamwork and community engagement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in handling Voice of the Player issues or ACT-specific tools. Prepare scenarios where you've successfully resolved similar challenges, highlighting your leadership and coordination skills.
✨Demonstrate Your Coaching and Mentoring Experience
Since the role involves supporting team members through coaching and mentoring, be ready to discuss your experience in these areas. Share specific instances where you've helped others grow, and how you plan to contribute to the team's success and career development.
