Lead Community Manager - Runescape

Location: Cambridge, UK – (Hybrid available within the UK with frequent visits to the studio in Cambridge)

Are you an enthusiastic player-first community expert ready to shape the future of one of the longest-running MMOs in gaming history?

As the Lead Community Manager for RuneScape, you’ll play a pivotal role in how we connect with our players, advocate for their voice, and help guide the game through an exciting new era. This is a rare opportunity to help shape a 24-year-old live game as it doubles down on high quality content, meaningful updates, and a player-first focus.

You’ll lead RuneScape’s community vision and strategy, helping to define how we engage with our audience, communicate major changes, and co-create the future of the game with our dedicated players. Sitting within the RuneScape Leadership Team, you’ll ensure player voice is heard, understood, and woven into every development decision we make.

What you’ll be doing:

• Own the community strategy and vision for RuneScape 3.
• Act as a key voice on the RuneScape Leadership Team, advocating for players and contributing to the game\’s direction and content roadmap.
• Build and lead clear processes for involving players in development decisions, both pre- and post-release.
• Establish regular, high-impact community touchpoints through livestreams, videos, social engagement, and more.
• Lead community health reporting and risk analysis, using both data tools and team insights.
• Manage and mentor two Community Managers, helping them to grow their capabilities and leadership potential.
• Work closely with Social Media Management & Marketing to support GTM campaigns, guide messaging and extend the reach of our player engagement touchpoints.
• Own budgets for Community Management teams and procurement of Creator Commissions
• Represent the RuneScape brand across a variety of formats including written, video, livestream, and live events.
• Become and/or maintain a deep expertise of the game as an active player.

What we’re looking for:

• Experience managing large-scale live service gaming communities.
• Proven experience of communicating with and achieving impact with Leadership teams.
• Strong experience building and owning community strategies and campaigns with measurable impact.
• Demonstrable knowledge and experience representing a major brand or title, including regular dialogue with the community.
• Understanding and experience of game development workflows and processes.
• Proven ability to report, translate and qualify community dialogue.
• Management or direct mentorship experience of other community managers.
• A strong grasp of gaming culture, community psychology, and live game dynamics.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex:

Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world’s longest running and most successful MMORPGs, in Old School RuneScape and RuneScape, and the open-world survival crafting game, RuneScape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.

We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games.
Our values guide everything we do:We Embrace Fellowshipby collaborating and sharing openly.We Hone our Craftby always learning and improving;We Honour our Vowsby being honest and transparent;We are our Customers’ Heroesby striving to understand our team & player needs, andWe Seize The Dayby making the most of every opportunity.

With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.

As part of Jagex, you’ll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.

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