At a Glance
- Tasks: Lead retail operations, pop-ups, and store openings for a seamless customer experience.
- Company: Dynamic retail brand with a focus on innovation and collaboration.
- Benefits: 50% employee discount, 24 days holiday, hybrid working, and regular social events.
- Other info: Casual dress code and fully-stocked kitchens for a fun workplace vibe.
- Why this job: Join a fast-paced environment and make a real impact in retail operations.
- Qualifications: 4+ years in retail operations and strong project management skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a highly organised and commercially driven Retail Operations Manager to take ownership of all retail operations. This role will lead the planning and execution of pop-ups, store openings, and ongoing retail operations, ensuring a seamless customer experience and strong commercial performance across all physical touchpoints. Sitting within the brand team, this role will act as the central point of coordination between creative, production, retail staff, and external partners, bringing retail concepts to life efficiently and at a high standard.
Key Responsibilities
- Retail & Pop‑Up Operations
- Lead end-to-end execution of pop-ups and retail activations, from planning through to delivery
- Own timelines, budgets, and logistics for all store openings and temporary retail spaces
- Co‑ordinate with internal teams (brand, marketing, VM, logistics, merchandising, retail staff) and external vendors to ensure smooth execution
- Ensure all retail environments reflect brand standards and deliver a premium customer experience
- Store Production & Openings
- Manage the production process for new store openings and pop‑ups (fixtures, fittings, signage, equipment)
- Work closely with design, VM, and build partners to deliver stores on time and on budget
- Oversee installation, snagging, and final readiness for launch
- Build scalable processes for future store rollouts
- Staffing & Scheduling
- Own retail staff hiring & plans across pop‑ups and stores
- Create and manage staff rotas along with Store Retail Managers based on footfall, trading patterns, and commercial targets
- Support hiring and onboarding of retail teams where required as well as external security teams
- Ensure stores are adequately staffed while maintaining cost efficiency
- Stock Management & Logistics
- Oversee stock allocation, replenishment, and transfers across all retail locations
- Work closely with warehouse and e‑commerce teams to ensure optimal stock levels
- Monitor sell‑through and react quickly to trading performance
- Implement processes to minimise stock loss and inefficiencies
- Operational Excellence
- Develop and implement retail operational processes
- Ensure compliance with all local regulations, health & safety, and retail best practices
- Identify opportunities to improve efficiency, reduce costs, and increase store performance
- Act as the key problem‑solver for any retail operational issues
Qualifications
- 4+ years experience in retail operations, pop‑ups, or store development
- Strong project management skills with the ability to manage multiple openings/activations simultaneously
- Experience working cross‑functionally with brand, marketing, and logistics teams
- Commercial mindset with a strong understanding of retail KPIs
- Highly organised with strong attention to detail
- Comfortable working in a fast‑paced, high‑growth environment
- Willingness to travel for store openings and activations
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements – 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North‑West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully‑stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e.g. payday socials)
Retail Operations Manager employer: Jadedldn
Join a dynamic and innovative team as a Retail Operations Manager in our North-West London office, where you'll play a pivotal role in shaping the retail experience. We offer a vibrant work culture that encourages creativity and collaboration, alongside excellent benefits such as a generous employee discount, hybrid working arrangements, and regular social events. With a strong focus on employee growth and development, this is an exciting opportunity to thrive in a fast-paced environment while making a meaningful impact on our brand's retail operations.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Retail Operations Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your project management experience and how you've successfully executed pop-ups or store openings. We want to see your passion for retail operations shine through!
✨Tip Number 3
Be prepared for interviews! Research the company and its retail strategies. Think about how you can contribute to their success and be ready to discuss your ideas on improving operational excellence. We love candidates who come in with fresh perspectives!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals who can bring our retail concepts to life. Don’t miss out on the opportunity!
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in retail operations, pop-ups, and project management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail operations and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've improved efficiency or boosted sales in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jadedldn
✨Know Your Retail Operations Inside Out
Before the interview, make sure you’re well-versed in retail operations, especially pop-ups and store openings. Brush up on your knowledge of logistics, stock management, and customer experience strategies. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management experience. Discuss specific instances where you successfully managed timelines, budgets, and cross-functional teams. This will demonstrate your ability to handle multiple openings and activations simultaneously, which is crucial for this role.
✨Understand the Brand's Vision
Research the company’s brand and its retail environment. Be ready to discuss how you can ensure that all retail spaces reflect their brand standards. Showing that you understand their vision will set you apart and show your commitment to delivering a premium customer experience.
✨Prepare for Problem-Solving Scenarios
Think of potential operational challenges that could arise in retail settings and how you would address them. Being able to articulate your problem-solving approach will demonstrate your readiness to tackle any issues that may come up in the fast-paced retail environment.
