At a Glance
- Tasks: Coordinate logistics for fashion e-commerce, retail stores, and returns in a fast-paced environment.
- Company: Join a dynamic fashion e-commerce company with a focus on customer experience.
- Benefits: Enjoy a 50% employee discount, 24 days holiday, and hybrid working options.
- Other info: Casual dress code, fully-stocked kitchens, and regular social events await you!
- Why this job: Be part of a team that shapes the future of fashion logistics and customer satisfaction.
- Qualifications: 4+ years in logistics, strong organisational skills, and a passion for fashion.
The predicted salary is between 30000 - 40000 € per year.
Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns
Department: Logistics / Supply Chain
Reports to: Head of Logistics
Role Overview:
Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.
- Outbound Logistics – E‑Commerce & Retail (Primary Focus)
- Coordinate daily outbound shipments across e-commerce and retail store replenishment.
- Ensure on-time, accurate dispatch in line with SLAs and brand standards.
- Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.
- Support launches, campaigns, and store opening outbound requirements.
- Express Carrier & Last‑Mile Delivery Management
- Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …).
- Monitor delivery performance, transit times, and exceptions.
- Resolve delivery issues in collaboration with Customer Service.
- Support freight invoice validation and carrier performance reviews.
- Bonded Warehouse Operations & Customs Compliance
- Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
- Maintain accurate duty-unpaid and duty-paid inventory records.
- Liaise with customs brokers, freight forwarders, and warehouse teams.
- Support audits, reconciliations, and documentation accuracy.
- Inbound Logistics (Ad Hoc Support)
- Track inbound supplier and production shipments.
- Support customs clearance and delivery scheduling.
- Ensure inbound stock availability for launches and retail needs.
- Return Logistics & Reverse Supply Chain
- Coordinate e-commerce and retail store returns with carriers and warehouses.
- Ensure timely processing, grading, and restocking of returned stock.
- Support compliant handling of international and bonded returns.
- Monitor return volumes, turnaround times, and cost impacts.
- Work closely with Customer Service to resolve return-related issues.
- Retail Store Network Support
- Support logistics for new store openings, refits, and VM rollouts.
- Coordinate replenishment and ad hoc shipments to stores.
- Support store-to-store and store-to-warehouse transfers.
Requirements
- Skills & Competencies
- Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
- Experience managing express parcel and courier services.
- Knowledge of bonded warehouse operations and customs compliance (highly desirable).
- Strong organisational skills with attention to detail.
- Confident using WMS/TMS systems, carrier portals, and Excel.
- Proactive problem‑solver with the ability to work calmly under pressure.
- Clear communication skills with internal teams, carriers, and external partners.
- Experience & Qualifications
- 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred).
- Experience in outbound logistics and last‑mile delivery management.
- Exposure to bonded or customs‑controlled warehousing is a strong advantage.
- Familiarity with inbound and return flows within an e‑commerce or retail environment.
- Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.
- Personal Attributes
- Highly organised, detail‑focused, and reliable.
- Hands‑on, proactive, and solution‑oriented.
- Thrives in a scale‑up environment with evolving processes.
- Strong sense of ownership and accountability.
- Interest in fashion, retail, and delivering great customer experience.
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e.g. payday socials)
Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns) in London employer: Jaded London
As a Logistics Coordinator in our dynamic fashion e-commerce environment, you'll thrive in a supportive and innovative workplace that values your contributions. With a strong focus on employee well-being, we offer generous benefits including a 50% discount, hybrid working arrangements, and regular social events, all within a vibrant North-West London office that boasts excellent transport links. Join us to develop your career in logistics while enjoying a casual dress code and a culture that celebrates creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion e-commerce and logistics space. Attend industry events or join online forums where you can connect with potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your experience with outbound logistics and customs compliance. Use specific examples from your past roles to demonstrate how you've tackled challenges in fast-paced environments.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application window to open. Reach out directly through our website or LinkedIn to express your interest. A little initiative can go a long way in making you stand out!
✨Tip Number 4
Prepare for interviews by researching the company’s logistics processes. Understand their approach to bonded warehouse operations and last-mile delivery management. This will not only impress them but also help you ask insightful questions during your interview.
We think you need these skills to ace Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Coordinator role. Highlight your experience in fashion e-commerce logistics and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics in the fashion industry and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved logistics challenges. We’re looking for proactive problem-solvers who can thrive under pressure, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Jaded London
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics, especially in the fashion e-commerce sector. Understand the key processes involved in outbound and return logistics, as well as bonded warehouse operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous logistics roles. Whether it's resolving delivery issues or managing peak volumes, having specific scenarios ready will demonstrate your proactive approach and ability to work under pressure.
✨Familiarise Yourself with Key Systems
Since the role involves using WMS/TMS systems and Excel, make sure you're comfortable discussing your experience with these tools. If you have any specific achievements related to improving efficiency or accuracy using these systems, be ready to share them!
✨Communicate Clearly and Confidently
Effective communication is crucial in logistics. Practice articulating your thoughts clearly, especially when discussing complex topics like customs compliance or inventory management. This will help you connect with the interviewers and showcase your ability to liaise with various stakeholders.
