At a Glance
- Tasks: Drive sales growth and enhance customer experiences in a fast-paced e-commerce environment.
- Company: Join a trendy fashion brand that values innovation and creativity.
- Benefits: Enjoy a 50% employee discount, flexible working, and a fun office culture.
- Other info: Casual dress code, regular social events, and excellent career development opportunities.
- Why this job: Be part of a dynamic team shaping the future of online shopping for Gen Z.
- Qualifications: 3+ years in e-commerce/CRM, strong Shopify Plus and email marketing skills.
The predicted salary is between 35000 - 45000 £ per year.
- Description
- Reports to: Head of E-Commerce, Senior E-Commerce Manager
Role Overview
We're looking for an ambitious and commercially minded E-Commerce & CRM Executive to join our growing team.
You'll play a key role in the day-to-day trading of the website and CRM channels, helping to drive sales growth, customer retention and best-in-class online experiences across all markets.
This is a hands-on role for someone who thrives in a fast-paced fashion environment and is passionate about ecommerce, Gen Z consumer behaviour and digital experiences.
You'll be responsible for executing the seasonal trading strategy across the website, CRM and mobile app.
Responsibilities
- Own the day-to-day trading and execution of the Ecommerce and CRM strategy across the website and mobile app.
- Build and deploy email campaigns and customer journeys in Ometria, including segmentation, testing and reporting.
- Support and execute CRM and retention strategies to drive customer lifetime value and repeat purchase.
- Use customer, behavioural and product data to make informed trading recommendations and proactive updates.
- Execute on-site visual merchandising strategies, ensuring an exceptional customer journey across navigation, collections and product pages.
- Own product uploads, launches and inventory updates to ensure products are correctly merchandised and optimised.
- Optimise product listings, imagery, descriptions and SEO to improve discoverability and conversion.
- Support CRO initiatives through A/B testing and continuous website optimisation.
- Monitor and improve on-site search and product discovery experiences.
- Build and update landing pages and website content in line with seasonal campaigns and promotional activity.
- Manage promotional pricing updates and support key trading moments.
- Send app and CRM push notifications as part of the wider customer engagement strategy.
- Produce daily, weekly and monthly trading reports and communicate key insights to the wider business.
- Work closely with Creative, Marketing and Social teams to ensure the website and CRM channels are aligned with the brand vision.
Requirements
- Minimum 3 years' experience in an Ecommerce and/or CRM role, preferably within a gen-z fashion or lifestyle brand
- Strong Shopify Plus experience essential
- Hands-on experience using CRM platforms (such as Ometria) essential
- Experience building email marketing campaigns and customer journeys
- Experience working with CRM and retention strategies
- Strong understanding of ecommerce trading and digital merchandising
- Experience with Conversion Rate Optimisation (CRO), A/B testing and customer journey optimisation
- Understanding of SEO best practices for ecommerce
- Advanced Excel skills and confidence analysing large datasets and trading performance
- Strong commercial acumen and analytical skills
- Excellent attention to detail and organisational skills
- Excellent stakeholder management and communication skills
- A proactive self-starter who can work autonomously and collaboratively
- A genuine passion for fashion, trends and Gen Z culture
- Nice to Have
- Experience working across international markets
- Familiarity with GA4 and ecommerce analytics platforms
- Experience with personalisation and testing tools
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e. g. payday socials)
Ecommerce & CRM Executive in London employer: Jaded London
Jaded London is an excellent employer that fosters a vibrant and creative work culture, perfect for those passionate about social media and influencer outreach. With a hybrid working arrangement post-probation, generous employee discounts, and a dynamic office environment in North-West London, we prioritise employee growth and satisfaction, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce & CRM Executive in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Jaded London are looking for when hiring for a Ecommerce & CRM Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Jaded London for the Ecommerce & CRM Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Jaded London as a Ecommerce & CRM Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Jaded London’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce & CRM Executive.
We think you need these skills to ace Ecommerce & CRM Executive in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Jaded London, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Jaded London's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Jaded London. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Jaded London
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Jaded London uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Jaded London. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
