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- Tasks: Lead eCommerce strategy, drive revenue growth, and optimise customer retention.
- Company: Join Jaded London, a fast-paced fashion brand with a vibrant culture.
- Benefits: Enjoy 50% employee discount, hybrid working, and 24 days holiday plus your birthday off.
- Why this job: Make a real impact in a dynamic environment while shaping the future of eCommerce.
- Qualifications: 5+ years in digital retail/eCommerce with strong leadership and analytical skills.
- Other info: Be part of a team that embraces change and champions creativity.
The predicted salary is between 54000 - 84000 £ per year.
Own the demand side of the P&L; in particular revenue and brand & marketing budgets / KPIs.
Lead eCommerce Trading - all visual merchandising of your stores from products to signposting and engaging content that makes a sale today, including the analytical and CRO tools that will help us unlock greater insight to build hypothesis to test and generate incremental output on our KPIs.
Lead Paid Media (Acquisition) team to align on activity, you need them to deliver high volume of high quality traffic to hit our objectives.
Lead all Customer Retention tactics and deliver best practice in eCRM, Segmentation, Customer Insight, Loyalty / VIP, community programmes and other emerging channels.
Set, monitor CPA/CaC and LTV by customer segment to deliver ‘profitable’ retention activity for Jaded London and establish KPIs for yourself/your team to work against.
Build, deploy and sustain Trading / Demand collaboration between all functions in the business, resulting in the business having clarity on short to medium term tactics, objectives.
Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded London famous with our partners at being the best at eCommerce.
Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives.
Work closely with the Brand & broader Commercial / Sales teams and feed in tactical, irresistible offers / promotions into the Jaded London campaign calendar.
Work closely with Commercial / Finance Analyst/s to unlock Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity.
Hire, lead and coach a leading-edge team to help execute against goals.
Provide expertise on current eCommerce industry best practice, with CRO, CpA & LTV focus.
Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc.
Positively impact and influence internal stakeholders and external partners.
Effectively communicate and collaborate with Jaded London stakeholders.
Uphold Jaded London’s PLAYBOOK.
Think like a customer, all the time, every day.
Success in 6 months looks like:
- Jaded London is on track to deliver annual net revenues of £50m in 2024/25.
- Whole business has clarity on strategic / tactical plan for 2025/26.
Success in 2 years looks like:
- Jaded London is on track to deliver >£70m annual net revenues.
- USA has become the largest contributor to sales and we’re expanding into new markets outside USA & UK.
- CpA : LTV increased by >50%.
- Increase net revenues while reducing costs (and improving customer experience).
Experience:
- 5+ years’ experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus.
- Full working / leading edge knowledge of demand creation through Social and Paid Media.
- Full working / leading edge knowledge of CRO techniques.
- Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV.
- Great knowledge of Shopify+ and common 3rd party applications (Nosto, etc).
- Global experience (USA, Europe).
Key Skills:
- Natural born leader, who feels at ease managing a team of heads of departments.
- Have great understanding of retail, e-commerce and marketing businesses.
- You’re a ‘natural retailer’; obsessed with delivering your promise to customers.
- CRO methodology is at the heart of everything you do.
- Have a proven track record as a commercial individual, who understands brand and customer (shopper).
- Intellectual and emotional intelligence in balanced / equal measure.
- Understand how to maximise output in conversion activity where a mix of skill / talent types is required.
- Are a ‘subjective’ thinker in terms of ideas, following your instinct, but you’ll be used to using internal/external data to underpin your ideas with confidence.
- You are independent and self-directed but able to work and lead a team of creative individuals.
- Have superior analytical skills to track and manage performance.
- Have excellent interpersonal skills and the ability to persuasively sell ideas.
- A quick learner who can process lots of information and prioritise action.
- Effectively navigate and collaborate cross-functionally.
- Are an outcomes focused manager, with strong team orientation.
- Are bullish about Jaded London and its potential.
Successful People at Jaded are:
- Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation.
- Used to start-up / scale-up cultures, which are super fast paced and unpredictable.
- Own it and make stuff happen.
- DO EXTRA - Champions do extra!
- Think like a customer every day.
Benefits:
- 50% Employee Discount.
- 24 days holiday per year (plus bank holidays).
- A paid day off on your birthday.
- A paid moving day per year.
- Hybrid Working Arrangements - 1 day per week WFH.
- Pension Scheme.
- Bonus Scheme.
- Employee Assistance Programme for you and your family.
- £500 employee referral bonus scheme.
- Local Business Discounts (joe and the juice, cafés, fitness, beauty etc).
- North-West London office location directly located next to good transport links.
- Casual office dress code (your style of dress is up to you, wear what you feel best in).
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies).
- Regular Office Social Events (e.g. payday socials).
Ecom/ Commercial Director in London employer: Jaded London
Contact Detail:
Jaded London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecom/ Commercial Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the eCommerce space. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements in eCommerce and digital marketing. Use data and case studies to back up your claims. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their brand voice and customer base. Be ready to discuss how you can help them achieve their goals, especially around revenue growth and customer retention strategies.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Jaded London. Tailor your application to reflect our values and show us how you think like a customer every day.
We think you need these skills to ace Ecom/ Commercial Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Ecom/Commercial Director. Highlight your experience with P&L management, eCommerce strategies, and any relevant achievements that align with our goals at Jaded London.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for eCommerce and how your skills can help us achieve our ambitious revenue targets. Don’t forget to mention why you’re excited about joining Jaded London!
Showcase Your Analytical Skills: We love data-driven decision-making! In your application, include examples of how you've used analytics to drive results in previous roles. This will show us you understand the importance of KPIs and customer insights.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jaded London
✨Know Your Numbers
As an Ecom/Commercial Director, you'll need to own the demand side of the P&L. Brush up on your financial metrics like CPA, CAC, and LTV. Be ready to discuss how you've successfully managed these in previous roles and how you plan to drive profitability at Jaded London.
✨Showcase Your Leadership Style
This role requires a natural leader who can manage a team of heads of departments. Prepare examples of how you've led teams in fast-paced environments, especially in eCommerce. Highlight your ability to inspire and coach others while driving results.
✨Demonstrate Your Customer-Centric Approach
Thinking like a customer is key! Be prepared to share specific strategies you've implemented to enhance customer experience and retention. Discuss how you've used customer insights to inform your marketing tactics and improve conversion rates.
✨Stay Ahead of Industry Trends
The eCommerce landscape is always evolving. Show that you're not just aware of current best practices but also how you keep up with emerging trends. Mention any recent training or research you've undertaken that could benefit Jaded London’s growth.
