Head of E-Commerce

Head of Ecommerce

Responsibilities

• Lead the E-commerce function across trade, site design, development, merchandising, UX and CRO while building and managing a robust tech stack
• Own full E-commerce P&L and tightly manage budgeting in-line with monthly forecasting
• Deliver product, collection and collaboration launches timely and accurately
• Manage a team to deliver world class basics across the website and all E-commerce functionalities
• Spearhead and champion AI opportunities on the website and streamline workflows across the department
• Be comfortable using Shopify Liquid and managing a development team in-house
• Lead all customer retention strategies and best practices across CDP, E-mail, SMS, Whatsapp, push and loyalty
• Deliver and own all E-commerce KPI\’s including LTV, CVR, AOV, UPT, ASP
• Manage and grow our mobile app.
• Build out our localisation proposition across all core and emerging markets including languages and personalisation
• Work closely with the brand & broader commercial teams to feed in data driven analytics and insights
• Keep up to date with new technology and be across the ever-changing landscape of E-commerce
• Manage the workload and output of the E-commerce team including CRM and hire any gaps in the team
• Work cross-functionally across all departments as this role will work very closely with paid marketing, operations, logistics, merchandising, CX, marketing and brand partnerships
• Constantly be looking for ways to improve the performance of the website and the customer journey
• Manage SEO and agentic search strategy and focus on increasing Jaded London\’s visibility across all search engines and LLMs

Experience

• Experience running a £50m revenue D2C website in the last 5 years, with the US being a key market
• 5+ years\’ experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus
• Full working / leading edge knowledge of CRO techniques
• Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV;
• Great knowledge of Shopify+ and ideally Ometria, Attentive and Global-E.
• Global experience (USA, Europe.)

Key Skills

• Natural born leader, who feels at ease managing a team
• Must have extensive experience managing a Shopify website and ideally multiple storefronts
• Have great understanding of retail, e-commerce and marketing businesses
• You’re a ‘natural retailer\’; obsessed with delivering your promise to customers
• CRO methodology is at the heart of everything you do
• Have a proven track record as a commercial individual, who understands brand and customer (shopper).
• Intellectual and emotional intelligence in balanced / equal measure
• Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches)
• Are a ‘subjective\’ thinker in terms of ideas, following your instinct, but you\’ll be used to using internal/external data to underpin your ideas with confidence
• You are independent and self-directed but able to work and lead a team of creative individuals
• Have superior analytical skills to track and manage performance
• Have excellent interpersonal skills and the ability to persuasively sell ideas
• A quick learner who can process lots of information and prioritise action
• Effectively navigate and collaborate cross‑functionally
• Are an outcomes focused manager, with strong team orientation

Successful People at Jaded are

• Passionate about our brand and products
• Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation
• Used to start-up / scale-up cultures, which are super‑fast paced Goi unpredictable
• Own it and make stuff happen
• DO EXTRA – Champions do extra!
• Think like a customer every day

Benefits

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Hybrid Working Arrangements – 1 day per week WFH after 6 month probation
• Pension Scheme
• Bonus Scheme
• Employee Assistance Programme for you and your family
• Local Business Discounts (cafés, fitness, beauty etc)
• North-West London office location directly located next to good transport links
• Casual office dress code (your style of dress is up to you, wear what you feel best in)
• Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
• Regular Office Social Events (e.g. payday socials)

Seniority level

Not applicable

Employment type

scrapy