E-Commerce Manager

Role overview

Reporting to the Head of E-Commerce, you will own and manage the day-to-day trading of the Jaded London website. You’ll constantly look for ways to optimise our current strategy and devise new and cutting-edge initiatives to keep Jaded ahead of the curve. It’s important to understand our brand and our customers and to think like one of our customers. Constantly thinking about user experience and keeping it best in class. Alongside the wider E-Commerce team, you will work towards improving all E-Commerce KPI’s and keep Jaded on our hyper-growth trajectory. This role is based on site at our Northwest London office with 5 days in the office expected.

What will I be doing?

• Own the net revenue, average order size, value, conversion rate for the Jaded website.
• Own all visual merchandising of your stores from products to signposting and engaging content that makes a sale today.
• Own the analytical and CRO tools that will help you unlock greater insight to build hypothesis to test and generate incremental output on your KPIs.
• Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded famous with our partners at being the best at eCommerce.
• Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives.
• Work closely with the Brand & broader Commercial / Sales teams on executing all product and collection launches.
• Work closely with Commercial / Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity.
• Provide expertise on current eCommerce industry best practice, with CRO focus.
• Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc.
• Positively impact and influence internal stakeholders and external partners.
• Effectively communicate and collaborate with company stakeholders.
• Think like a customer, all the time, every day.

What skills do I need?

• 3+ experience using Shopify Plus and comfortable with editing liquid code.
• 3+ years’ experience managing / leading digital retail / ecommerce; a ‘natural shopkeeper’; fixated on delivering your promise to the customer.
• Great knowledge / experience with Analytical / CRO tools like Google Analytics, HotJar etc
• Good knowledge / experience of demand creation using paid media (with Social in particular)
• Great knowledge of common 3rd party applications (Ometria, Global-E, Nosto etc.)
• Have a rock-solid analytical background with experience pulling data from platforms such as Fospha & GA4.
• Have great understanding of retail, ecommerce and marketing businesses.
• You’re a ‘natural retailer’; obsessed with delivering your promise to customers.
• CRO methodology at the heart of everything you do.
• Have a proven track record as a commercial individual, who understands brand and customer (shopper)
• Intellectual and emotional intelligence in balanced / equal measure.
• Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches)
• Are a ‘subjective’ thinker in terms of ideas, following your instinct, but you’ll be used to using internal/external data to underpin your ideas with confidence.
• You are independent and self-directed but able to work and lead a team of creative individuals.
• Have superior analytical skills to track and manage performance.
• Have excellent interpersonal skills and the ability to persuasively sell ideas.
• A quick learner who can process lots of information and prioritise action.
• Effectively navigate and collaborate cross-functionally.
• Are an outcomes focused manager, with strong team orientation.

Benefits

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Hybrid Working Arrangements – 1 day per week WFH
• Pension Scheme
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme
• Local Business Discounts (cafés, fitness, beauty etc)
• North-West London office location directly located next to good transport links
• Casual office dress code (your style of dress is up to you, wear what you feel best in)
• Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
• Regular Office Social Events (e.g. payday socials)