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- Tasks: Manage daily trading of the Jaded London website and optimise strategies.
- Company: Join Jaded London, a trendy brand focused on eCommerce innovation.
- Benefits: Enjoy 50% employee discount, hybrid working, and casual dress code.
- Why this job: Be part of a dynamic team driving eCommerce growth and customer satisfaction.
- Qualifications: 3+ years in eCommerce with Shopify Plus experience and strong analytical skills.
- Other info: Located in North-West London with great transport links and regular social events.
The predicted salary is between 36000 - 60000 £ per year.
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Role overview:
Reporting to the Head of E-Commerce, you will own and manage the day-to-day trading of the Jaded London website. You\’ll constantly look for ways to optimise our current strategy and devise new and cutting-edge initiatives to keep Jaded ahead of the curve. It\’s important to understand our brand and our customers and to think like one of our customers. Constantly thinking about user experience and keeping it best in class. Alongside the wider E-Commerce team, you will work towards improving all E-Commerce KPI\’s and keep Jaded on our hyper-growth trajectory. This role is based on site at our Northwest London office with 5 days in the office expected.
Reports to:
Head of E-Commerce
Role overview:
Reporting to the Head of E-Commerce, you will own and manage the day-to-day trading of the Jaded London website. You\’ll constantly look for ways to optimise our current strategy and devise new and cutting-edge initiatives to keep Jaded ahead of the curve. It\’s important to understand our brand and our customers and to think like one of our customers. Constantly thinking about user experience and keeping it best in class. Alongside the wider E-Commerce team, you will work towards improving all E-Commerce KPI\’s and keep Jaded on our hyper-growth trajectory. This role is based on site at our Northwest London office with 5 days in the office expected.
What will I be doing?
- Own the net revenue, average order size, value, conversion rate for the Jaded website
- Own all visual merchandising of your stores from products to signposting and engaging content that makes a sale today
- Own the analytical and CRO tools that will help you unlock greater insight to build hypothesis to test and generate incremental output on your KPIs
- Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded famous with our partners at being the best at eCommerce
- Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives
- Work closely with the Brand & broader Commercial / Sales teams on executing all product and collection launches
- Work closely with Commercial / Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity
- Provide expertise on current eCommerce industry best practice, with CRO focus
- Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc
- Positively impact and influence internal stakeholders and external partners
- Effectively communicate and collaborate with company stakeholders
- Think like a customer, all the time, every day
Requirements
What skills do I need?
- 3+ experience using Shopify Plus and comfortable with editing liquid code
- 3+ years\’ experience managing / leading digital retail / ecommerce; a ‘natural shopkeeper\’; fixated on delivering your promise to the customer
- Great knowledge / experience with Analytical / CRO tools like Google Analytics, HotJar etc
- Good knowledge / experience of demand creation using paid media (with Social in particular)
- Great knowledge of common 3rd party applications (Ometria, Global-E, Nosto etc.)
- Have a rock-solid analytical background with experience pulling data from platforms such as Fospha & GA4
- Have great understanding of retail, ecommerce and marketing businesses
- You\’re a ‘natural retailer\’; obsessed with delivering your promise to customers
- CRO methodology at the heart of everything you do
- Have a proven track record as a commercial individual, who understands brand and customer (shopper)
- Intellectual and emotional intelligence in balanced / equal measure
- Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches)
- Are a ‘subjective\’ thinker in terms of ideas, following your instinct, but you\’ll be used to using internal/external data to underpin your ideas with confidence
- You are independent and self-directed but able to work and lead a team of creative individuals
- Have superior analytical skills to track and manage performance
- Have excellent interpersonal skills and the ability to persuasively sell ideas
- A quick learner who can process lots of information and prioritise action
- Effectively navigate and collaborate cross-functionally
- Are an outcomes focused manager, with strong team orientation
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements – 1 day per week WFH
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e.g. payday socials)
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
IT Services and IT Consulting
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E-Commerce Manager employer: Jaded London
Contact Detail:
Jaded London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager
✨Tip Number 1
Familiarise yourself with Shopify Plus and its features, especially liquid code editing. This will not only help you understand the platform better but also demonstrate your technical skills during discussions with our team.
✨Tip Number 2
Stay updated on the latest eCommerce trends and best practices, particularly in conversion rate optimisation (CRO). Engaging with industry blogs, webinars, and forums can provide insights that you can share during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved eCommerce KPIs in previous roles. Highlighting your analytical skills and how you've used tools like Google Analytics or HotJar to drive results will set you apart.
✨Tip Number 4
Think about how you can enhance user experience on our website. Come up with creative ideas for visual merchandising and customer engagement that align with our brand, as this will show your understanding of our customers' needs.
We think you need these skills to ace E-Commerce Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the E-Commerce Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in eCommerce, particularly with Shopify Plus and analytical tools. Emphasise your achievements in managing digital retail and improving KPIs, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for eCommerce and your understanding of Jaded London's brand. Mention specific examples of how you've optimised user experience and driven sales in previous roles.
Showcase Analytical Skills: In your application, provide examples of how you've used data analysis to inform decisions and improve conversion rates. Highlight your familiarity with tools like Google Analytics and any successful projects where you applied CRO methodologies.
How to prepare for a job interview at Jaded London
✨Know Your E-Commerce Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to e-commerce, such as conversion rates, average order value, and net revenue. Be prepared to discuss how you have influenced these metrics in your previous roles.
✨Showcase Your Analytical Skills
Highlight your experience with analytical tools like Google Analytics and HotJar. Prepare examples of how you've used data to drive decisions and optimise user experience, demonstrating your ability to think like a customer.
✨Understand the Brand and Customer
Research Jaded London thoroughly before the interview. Understand their brand values, target audience, and current market position. Be ready to share insights on how you would enhance the customer experience based on this understanding.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with various teams, think of examples where you've successfully collaborated across departments. Emphasise your interpersonal skills and how you can positively influence stakeholders to achieve common goals.
