At a Glance
- Tasks: Assist customers via email, live chat, and social media for a seamless experience.
- Company: Join a trendy fashion brand with a vibrant customer care team.
- Benefits: Enjoy 50% employee discount, hybrid work, and a paid day off on your birthday.
- Other info: Casual dress code, fully-stocked kitchens, and regular office socials await you!
- Why this job: Be the voice of our brand and make customers smile every day.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 31500 - 38500 £ per year.
Reports to
Customer Care Lead
Role Overview
From the moment a Jaded customer places an order to the final delivery at their doorstep, our Customer Care Team actively monitors each step to ensure a smooth and seamless experience.
Should a customer reach out via email, live chat, or social media, our team is fully equipped and empowered to deliver exceptional service and resolve any issues promptly.
Responsibilities & duties
- Respond promptly and effectively to customer queries across email, live chat, and social media, assisting with delivery/returns, exchanges, and any product-related issues.
- Engage with customer comments in a tone that is positive, responsive, and aligned with our brand voice and audience via social media channels.
- Use various customer service platforms, including Shopify and Gorgias, to manage orders and communications.
- Perform accurate data entry and reporting, including updating weekly dispatch and backorder.
- Liaise with the warehouse team to ensure timely order fulfilment and adherence to delivery timelines.
- Communicate with the Production and Social teams to maintain accuracy in product details, availability, and launch communications.
- Demonstrate strong product knowledge and a genuine passion for the brand in all customer interactions.
- Resolve issues related to shipping, sizing, and pricing across all platforms with accuracy and professionalism.
- Work proactively toward achieving set goals, targets, and KPIs, contributing to continuous improvement in customer service delivery.
Requirements
- Ability to work from 9:00am to 5:30pm on a shift basis (based on 3 days Monday - Friday in office, Saturday-Sunday work from home)
- Dedicated to providing excellent customer service
- A problem solver, able to take initiative
- Strong communication skills, both written and verbal
- Good knowledge of Excel and using Outlook emails
- Diligent with strong organisational skills
- Friendly and enthusiastic
- A real passion for fashion and the Jaded brand
Benefits
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e. g. payday socials)
- #J-18808-Ljbffr
Customer Care Assistant employer: Jaded London
As a Sample & Showroom Coordinator, you will thrive in a dynamic and supportive environment that values creativity and collaboration. Our North-West London office offers a casual dress code, flexible working hours, and a range of employee benefits including generous discounts, holiday perks, and regular social events, making it an excellent place for personal and professional growth. Join us to be part of a team that prioritises innovation and teamwork while ensuring you have the resources and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jaded London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jaded London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jaded London:Your cover letter is your chance to shine! Tell us why you want to work at Jaded London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jaded London!
How to prepare for a job interview at Jaded London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
