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For Companies At a Glance
- Tasks: Assist customers via email, live chat, and social media with queries and product issues.
- Company: Join a vibrant fashion brand with a passion for customer care.
- Benefits: Enjoy 50% employee discount, 24 days holiday, and hybrid working options.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a genuine passion for fashion are essential.
- Other info: Casual dress code, fully-stocked kitchens, and regular social events await you!
The predicted salary is between 24000 - 30000 £ per year.
Responsibilities
- Respond promptly and effectively to customer queries across email, live chat, and social media, assisting with delivery/returns, exchanges, and any product-related issues.
- Engage with customer comments in a tone that is positive, responsive, and aligned with our brand voice and audience via social media channels.
- Use various customer service platforms, including Shopify and Gorgias, to manage orders and communications.
- Perform accurate data entry and reporting, including updating weekly dispatch and backorder.
- Liaise with the warehouse team to ensure timely order fulfilment and adherence to delivery timelines.
- Communicate with the Production and Social teams to maintain accuracy in product details, availability, and launch communications.
- Demonstrate strong product knowledge and a genuine passion for the brand in all customer interactions.
- Resolve issues related to shipping, sizing, and pricing across all platforms with accuracy and professionalism.
- Work proactively toward achieving set goals, targets, and KPIs, contributing to continuous improvement in customer service delivery.
Working Hours & Schedule
Ability to work from 9:00am to 5:30pm on a shift basis (Monday - Wednesday in office, Saturday-Sunday work from home).
Qualifications
- Dedicated to providing excellent customer service.
- A problem solver, able to take initiative.
- Strong communication skills, both written and verbal.
- Good knowledge of Excel and using Outlook emails.
- Diligent with strong organisational skills.
- Friendly and enthusiastic.
- A real passion for fashion and the Jaded brand.
Benefits
- 50% Employee Discount.
- 24 days holiday per year (plus bank holidays).
- A paid day off on your birthday.
- A paid moving day per year.
- Hybrid Working Arrangements.
- Pension Scheme.
- Bonus Scheme.
- Employee Assistance Programme for you and your family.
- £500 employee referral bonus scheme.
- Local Business Discounts (cafés, fitness, beauty etc).
- North-West London office location directly located next to good transport links.
- Casual office dress code (your style of dress is up to you, wear what you feel best in).
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies).
- Regular Office Social Events (e.g. payday socials).
Customer Care Assistant in City of Westminster employer: Jaded London
Contact Detail:
Jaded London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service style. This way, when you chat with them, you can show off your passion for the brand and how you fit right in.
✨Tip Number 2
Practice your communication skills! Whether it’s through email or live chat, being clear and friendly is key. Try role-playing with a friend to nail down your responses to common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your initiative and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Care Assistant in City of Westminster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We love candidates who are genuinely excited about providing excellent service and can convey that in their words.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Customer Care Assistant role. Highlight your problem-solving abilities and any relevant experience with customer service platforms like Shopify and Gorgias.
Be Professional Yet Friendly: Remember, we want someone who can engage with our customers in a positive tone. Use a friendly and approachable style in your writing, while still maintaining professionalism. This will show us you understand our brand voice.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jaded London
✨Know Your Customer Care Basics
Before the interview, brush up on the fundamentals of customer service. Understand how to handle common queries and complaints, especially those related to delivery, returns, and product issues. This will show that you’re proactive and ready to tackle customer concerns head-on.
✨Familiarise Yourself with the Brand
Dive deep into the Jaded brand and its products. Be prepared to discuss your favourite items and why you love them. Showing genuine passion for the brand will resonate well with the interviewers and demonstrate that you’re a good cultural fit.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and positively. You might even want to role-play common customer interactions with a friend to get comfortable with responding in a friendly and professional manner.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage tasks and stay organised, especially when dealing with multiple customer queries. Share specific examples from past experiences where you successfully juggled responsibilities, as this will highlight your ability to thrive in a busy environment.