Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns) in City of London

Logistics Coordinator (Fashion E-commerce, Retail, Bonded Warehouse & Returns)

Focus: Fashion E-commerce, Retail Stores, Bonded Warehouse & Returns

Department: Logistics / Supply Chain

Reports to: Head of Logistics

Role Overview

We are a fast-growing fashion brand with a strong e-commerce presence and an expanding retail store network. Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows.

Outbound Logistics – E-commerce & Retail (Primary Focus)

• Coordinate daily outbound shipments across e-commerce and retail store replenishment.




• Ensure on-time, accurate dispatch in line with SLAs and brand standards.




• Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.




• Support launches, campaigns, and store opening outbound requirements.

Express Carrier & Last-Mile Delivery Management

• Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, ...).




• Monitor delivery performance, transit times, and exceptions.




• Resolve delivery issues in collaboration with Customer Service.




• Support freight invoice validation and carrier performance reviews.

Bonded Warehouse Operations & Customs Compliance

• Coordinate bonded warehouse stock movements in compliance with HMRC regulations.




• Maintain accurate duty-unpaid and duty-paid inventory records.




• Liaise with customs brokers, freight forwarders, and warehouse teams.




• Support audits, reconciliations, and documentation accuracy.

Inbound Logistics (Ad Hoc Support)

• Track inbound supplier and production shipments.




• Support customs clearance and delivery scheduling.




• Ensure inbound stock availability for launches and retail needs.

Return Logistics & Reverse Supply Chain

• Coordinate e-commerce and retail store returns with carriers and warehouses.




• Ensure timely processing, grading, and restocking of returned stock.




• Support compliant handling of international and bonded returns.




• Monitor return volumes, turnaround times, and cost impacts.




• Work closely with Customer Service to resolve return-related issues.

Retail Store Network Support

• Support logistics for new store openings, refits, and VM rollouts.




• Coordinate replenishment and ad hoc shipments to stores.




• Support store-to-store and store-to-warehouse transfers.

Skills & Competencies

• Strong understanding of fashion e-commerce logistics and fast-turn, high-SKU environments.




• Experience managing express parcel and courier services.




• Knowledge of bonded warehouse operations and customs compliance (highly desirable).




• Strong organisational skills with attention to detail.




• Confident using WMS/TMS systems, carrier portals, and Excel.




• Proactive problem-solver with the ability to work calmly under pressure.




• Clear communication skills with internal teams, carriers, and external partners.

Experience & Qualifications

• 4+ years’ experience in logistics, supply chain, or operations (fashion, e-commerce, or retail preferred).




• Experience in outbound logistics and last-mile delivery management.




• Exposure to bonded or customs-controlled warehousing is a strong advantage.




• Familiarity with inbound and return flows within an e-commerce or retail environment.




• Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.

Personal Attributes

• Highly organised, detail-focused, and reliable.




• Hands-on, proactive, and solution-oriented.




• Thrives in a scale-up environment with evolving processes.




• Strong sense of ownership and accountability.




• Interest in fashion, retail, and delivering great customer experience.

Benefits

• 50% Employee Discount




• 24 days holiday per year (plus bank holidays)




• A paid day off on your birthday




• A paid moving day per year




• Hybrid Working Arrangements - 1 day per week WFH




• Pension Scheme




• Bonus Scheme




• Employee Assistance Programme for you and your family




• £500 employee referral bonus scheme




• Local Business Discounts (cafés, fitness, beauty etc)




• North-West London office location directly located next to good transport links




• Casual office dress code (your style of dress is up to you, wear what you feel best in)




• Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)




• Regular Office Social Events (e.g. payday socials)