At a Glance
- Tasks: Lead retail operations, pop-ups, and store openings for a seamless customer experience.
- Company: Dynamic retail brand with a focus on innovation and collaboration.
- Benefits: 50% employee discount, 24 days holiday, hybrid working, and bonus schemes.
- Other info: Casual dress code, fully-stocked kitchens, and regular social events.
- Why this job: Join a fast-paced environment and make a real impact in retail operations.
- Qualifications: 4+ years in retail operations with strong project management skills.
The predicted salary is between 37800 - 46200 £ per year.
- Retail Operations Manager
- London (Office-based with travel)
- Overview
We are looking for a highly organised and commercially driven Retail Operations Manager to take ownership of all retail operations.
This role will lead the planning and execution of pop-ups, store openings, and ongoing retail operations, ensuring a seamless customer experience and strong commercial performance across all physical touchpoints.
Sitting within the brand team, this role will act as the central point of coordination between creative, production, retail staff, and external partners, bringing retail concepts to life efficiently and at a high standard.
Key Responsibilities
- Retail & Pop-Up Operations
- Lead end-to-end execution of pop-ups and retail activations, from planning through to delivery
- Own timelines, budgets, and logistics for all store openings and temporary retail spaces
- Co-ordinate with internal teams (brand, marketing, VM, logistics, merchandising, retail staff) and external vendors to ensure smooth execution
- Ensure all retail environments reflect brand standards and deliver a premium customer experience
- Store Production & Openings
- Manage the production process for new store openings and pop-ups (fixtures, fittings, signage, equipment)
- Work closely with design, VM, and build partners to deliver stores on time and on budget
- Oversee installation, snagging, and final readiness for launch
- Build scalable processes for future store rollouts
- Staffing & Scheduling
- Own retail staff hiring & plans across pop-ups and stores
- Create and manage staff rotas along with Store Retail Managers based on footfall, trading patterns, and commercial targets
- Support hiring and onboarding of retail teams where required as well as external security teams
- Ensure stores are adequately staffed while maintaining cost efficiency
- Stock Management & Logistics
- Oversee stock allocation, replenishment, and transfers across all retail locations
- Work closely with warehouse and e-commerce teams to ensure optimal stock levels
- Monitor sell-through and react quickly to trading performance
- Implement processes to minimise stock loss and inefficiencies
- Operational Excellence
- Develop and implement retail operational processes
- Ensure compliance with all local regulations, health & safety, and retail best practices
- Identify opportunities to improve efficiency, reduce costs, and increase store performance
- Act as the key problem-solver for any retail operational issues
- 4+ years experience in retail operations, pop-ups, or store development
- Strong project management skills with the ability to manage multiple openings/activations simultaneously
- Experience working cross-functionally with brand, marketing, and logistics teams
- Commercial mindset with a strong understanding of retail KPIs
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced, high-growth environment
- Willingness to travel for store openings and activations
- 50% Employee Discount
- 24 days holiday per year (plus bank holidays)
- A paid day off on your birthday
- A paid moving day per year
- Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
- Pension Scheme
- Bonus Scheme
- Employee Assistance Programme for you and your family
- £500 employee referral bonus scheme
- Local Business Discounts (cafés, fitness, beauty etc)
- North-West London office location directly located next to good transport links
- Casual office dress code (your style of dress is up to you, wear what you feel best in)
- Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
- Regular Office Social Events (e. g. payday socials)
Retail Operations Manager in London employer: Jaded London Limited
Jaded London Limited provides a creative and collaborative work environment where employees can thrive. With opportunities to manage substantial marketing budgets and engage in innovative campaigns, the company supports professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jaded London Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jaded London Limited!
We think you need these skills to ace Retail Operations Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jaded London Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jaded London Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jaded London Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jaded London Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
