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For Companies At a Glance
- Tasks: Provide top-notch software support and troubleshoot customer issues.
- Company: Fast-growing software company based in Bournemouth.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in customer service and strong technical skills.
- Other info: Exciting environment with plenty of room for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A high-growth software company in Bournemouth is seeking a Customer Service Support Agent to provide first and second-line software support. This role requires excellent communication skills and a problem-solving mindset.
Key responsibilities include:
- Troubleshooting customer issues
- Maintaining case ownership until resolution
- Contributing to knowledge bases
Ideal candidates will possess experience in customer service and a strong technical aptitude, ensuring efficient support and a positive customer experience.
Technical Support Specialist — 1st & 2nd Line Software in Bournemouth employer: Jade Road Consulting
Contact Detail:
Jade Road Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist — 1st & 2nd Line Software in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues and how you would troubleshoot them. Being able to demonstrate your thought process during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which are gold in the job hunt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Support Specialist — 1st & 2nd Line Software in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and technical skills. We want to see how you've tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Specialist role. Share your passion for problem-solving and how you can contribute to our team.
Show Off Your Communication Skills: Since this role is all about communication, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jade Road Consulting
✨Know Your Tech Stuff
Brush up on your technical knowledge related to software support. Be ready to discuss common issues you might encounter and how you'd troubleshoot them. This shows you're not just a people person but also technically savvy.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication can make all the difference in customer service!
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your problem-solving mindset in action.
✨Engage with the Company’s Values
Research the company’s culture and values before the interview. Be ready to discuss how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
