At a Glance
- Tasks: Manage customer orders and resolve queries in a fast-paced environment.
- Company: Join a global leader in robotic solutions and biological sample storage.
- Benefits: Competitive salary, collaborative culture, and a chance to grow your career.
- Other info: Exciting opportunity with potential for career advancement.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
We are currently partnering with a global manufacturer to recruit an experienced Customer Care Specialist for a 12-month fixed-term contract based in Dorking. This is an excellent opportunity to join a highly regarded organisation at the forefront of robotic compound management and biological sample storage solutions. You’ll play a key role in delivering exceptional customer service within a fast-paced, collaborative environment.
The Role
As a Customer Care Specialist, you will act as a central point of contact for customers, managing orders and resolving queries while working closely with internal teams to ensure smooth order fulfilment. Key responsibilities include:
- Processing and managing customer orders across consumables, hardware, and project-based requirements
- Handling customer queries via phone and email, including order status, pricing, stock availability, and returns
- Monitoring open and held orders, proactively resolving issues and ensuring timely delivery
- Investigating and supporting resolution of production, shipping, and invoicing queries
- Managing customer accounts with staged releases, blanket POs, and held orders
- Ensuring all processes comply with internal procedures and regulatory standards
- Building strong relationships across departments to support the full order lifecycle (Inquiry to Order and Order to Remittance)
- Following up on order discrepancies and escalating where necessary
About You
We’re looking for a proactive and detail-oriented individual who thrives in a busy environment and is passionate about delivering a high standard of customer service. You will have:
- Previous experience in a customer service role within manufacturing, life sciences, or a similarly complex environment
- Strong communication skills with a professional and customer-focused approach
- Experience working with ERP systems (Oracle preferred) and ideally Salesforce
- Excellent organisational skills and the ability to manage multiple priorities
- A collaborative mindset with strong problem-solving abilities
- Confidence working independently in a high-volume setting
Please note: Due to the high volume of applications, if you haven’t been contacted within 10 days, unfortunately you have not been shortlisted on this occasion.
Sales Order Processor in Surrey employer: Jade Recruitment Ltd
Join a leading global manufacturer in Dorking, where you will be part of a dynamic team dedicated to innovation in robotic compound management and biological sample storage solutions. Our collaborative work culture fosters professional growth and offers a supportive environment for delivering exceptional customer service. With a focus on employee development and a commitment to excellence, this role as a Sales Order Processor provides a unique opportunity to thrive in a fast-paced industry while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Processor in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer care, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Order Processor in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in manufacturing or life sciences. We want to see how your skills match the role of a Sales Order Processor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since this role involves handling customer queries, make sure your written application reflects your strong communication skills. Use clear and professional language, and don’t forget to proofread for any typos – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Jade Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research their robotic compound management and biological sample storage solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've delivered exceptional customer service. Think about times when you resolved queries or managed orders effectively. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to customer satisfaction.
✨Familiarise Yourself with ERP Systems
Since experience with ERP systems like Oracle is preferred, brush up on your knowledge of these tools. If you have experience with Salesforce, be ready to discuss how you've used it to manage customer accounts and orders. This will show that you can hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in order fulfilment, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
