At a Glance
- Tasks: Support daily hotel operations and deliver exceptional guest experiences.
- Company: Well-established hotel in the Reigate area, known for its collaborative culture.
- Benefits: Competitive salary up to £28,000, with opportunities for career growth.
- Other info: Flexible shifts, including evenings and weekends, with a focus on teamwork.
- Why this job: Kickstart your hospitality career and develop management skills in a dynamic environment.
- Qualifications: Previous hotel experience and strong customer service skills required.
Location: In the Reigate area, Surrey
Salary: Up to £28,000 per annum (DOE)
Job Type: Full-Time | Permanent
Our client, a well-established hotel in the Reigate area, is seeking a motivated and customer-focused Junior Duty Manager to support the day-to-day operation of the property. This is an excellent opportunity for an ambitious hospitality professional with previous hotel experience who is looking to develop their management skills within a fast-paced and rewarding environment.
As Junior Duty Manager, you will play a key role in ensuring the smooth running of the hotel, delivering exceptional guest experiences and supporting departmental teams to maintain the highest standards of service.
Key Responsibilities- Operational Support
- Assist in overseeing the daily operation of the hotel during assigned shifts.
- Act as a point of contact for guests and team members, ensuring issues are resolved efficiently.
- Support the smooth running of Front Office, Housekeeping, Food & Beverage and other operational departments.
- Conduct regular checks throughout the hotel to ensure service and presentation standards are maintained.
- Guest Experience
- Deliver exceptional customer service and ensure guests receive a warm and professional experience.
- Handle guest enquiries, requests and complaints promptly and effectively.
- Resolve operational issues whilst maintaining a positive guest experience.
- Team Support & Leadership
- Assist with supervising and motivating team members across departments.
- Support training and development initiatives.
- Help coordinate shifts and ensure adequate staffing levels are maintained.
- Promote a positive and collaborative working environment.
- Health & Safety
- Ensure compliance with hotel policies and health & safety procedures.
- Support security and safety processes throughout the property.
- Respond appropriately to incidents and emergencies when required.
- Administration
- Complete daily operational reports and shift handovers.
- Assist with cash handling and reconciliation procedures.
- Support management with ongoing service improvements and operational planning.
About You
To be considered for this role, you will have:
- Previous experience working within a hotel environment.
- Experience in a supervisory, team leader or senior hospitality role.
- Excellent customer service and communication skills.
- Strong organisational and problem-solving abilities.
- A proactive and hands-on approach to work.
- The ability to remain calm and professional under pressure.
- Flexibility to work shifts, including evenings, weekends and bank holidays.
Desirable:
- Experience using hotel PMS systems such as Opera, Guest line or similar.
- Hospitality qualification or relevant industry training.
- First Aid or Health & Safety certification.
If you're passionate about hospitality and ready to progress your career within hotel management, we'd love to hear from you. Apply today!
Due to the high volume of applications we receive, if you have not heard from a member of our team within 10 working days, unfortunately your application has not been successful on this occasion.
Junior Hotel Duty Manager in Reigate employer: Jade Recruitment Ltd
Join a well-established hotel in the picturesque Reigate area, where your career as a Junior Hotel Duty Manager will flourish in a supportive and dynamic environment. With a strong emphasis on employee development, you will benefit from ongoing training opportunities and a collaborative work culture that values exceptional customer service and teamwork. Enjoy the unique advantage of working in a vibrant location, surrounded by beautiful scenery, while being part of a team dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Hotel Duty Manager in Reigate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jade Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jade Recruitment Ltd
Don't be shy about reaching out to Jade Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Junior Hotel Duty Manager in Reigate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jade Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jade Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
