At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and smooth event management.
- Company: A well-established hotel in the Reigate area with a focus on hospitality excellence.
- Benefits: Competitive salary up to £35,000, flexible shifts, and opportunities for career growth.
- Other info: Fast-paced environment with opportunities to develop your career in hospitality.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel management, strong leadership skills, and a passion for customer service.
The predicted salary is between 35000 - 35000 £ per year.
Location: Reigate Area, Surrey
Job Type: Full-Time, Permanent. Shift work, 5 days over 7.
Salary: Up to £35,000 per annum (Dependent on Experience)
Our client, a well-established, 50 bed hotel in the Reigate area, is seeking an experienced and hands-on Hotel Duty Manager to join their management team. This is an excellent opportunity for a hospitality professional with a strong background in hotel operations, weddings and events, and food & beverage management.
The successful candidate will play a key role in the day-to-day running of the hotel, ensuring exceptional guest experiences while supporting operational excellence across all departments. This position would suit someone who thrives in a fast-paced environment, enjoys leading teams, and has a passion for delivering outstanding hospitality.
Key Responsibilities- Hotel Operations
- Oversee the smooth day-to-day operation of the hotel during assigned shifts.
- Act as the senior manager on duty, taking responsibility for operational decision-making and guest satisfaction.
- Support all operational departments, including Front Office, Housekeeping, Food & Beverage, Weddings & Events, and Maintenance.
- Conduct regular operational checks to ensure service standards and presentation are maintained throughout the property.
- Weddings, Events & Functions
- Support the delivery of weddings, conferences, private functions, and special events.
- Ensure events run smoothly, liaising with operational teams to deliver exceptional customer experiences.
- Act as a point of contact for clients and guests during events, resolving any issues professionally and efficiently.
- Assist in coordinating event logistics and ensuring all service expectations are met.
- Food & Beverage Operations
- Support the management of restaurant, bar, banqueting, and conference catering operations.
- Ensure high standards of food and beverage service are consistently delivered.
- Assist with stock control, cash handling procedures, and service efficiency where required.
- Work closely with kitchen and front-of-house teams to maximise guest satisfaction.
- Guest Experience
- Deliver exceptional customer service and lead by example.
- Handle guest feedback, concerns, and complaints in a professional and proactive manner.
- Build positive relationships with guests to encourage repeat business and positive reviews.
- Team Leadership
- Supervise, motivate, and support team members across multiple departments.
- Assist with staff training, shift planning, and performance management.
- Foster a positive and collaborative working environment focused on service excellence.
- Health, Safety & Compliance
- Ensure compliance with company policies, licensing requirements, and UK health and safety legislation.
- Monitor security, safety, and emergency procedures across the hotel.
- Respond effectively to incidents and operational challenges as they arise.
- Administration
- Complete shift reports, handovers, and incident documentation accurately.
- Support management with operational planning, reporting, and continuous improvement initiatives.
- Assist with financial procedures, including cash reconciliation where required.
About You:
- Previous experience in a Duty Manager, Assistant Manager, Operations Manager, or similar hotel management role.
- Strong operational hotel experience with exposure to weddings, events, conferences, and banqueting.
- Food & Beverage management or supervisory experience.
- Excellent leadership, communication, and organisational skills.
- The ability to remain calm under pressure and manage multiple priorities.
- Knowledge of hotel PMS systems such as Opera, Guestline, Rezlynx, or similar would be advantageous.
- Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not been shortlisted for the position. If you are ever in doubt about this, please call our team.
By applying to this vacancy, you accept Jade Recruitment Limited's Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you. Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Hotel Duty Manager (Permanent) in Reigate employer: Jade Recruitment Ltd
Join a well-established hotel in the picturesque Reigate area, where you will be part of a dynamic team dedicated to delivering exceptional guest experiences. With a strong focus on employee development and a collaborative work culture, this role offers opportunities for growth within the hospitality sector while enjoying the benefits of working in a vibrant environment that values service excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager (Permanent) in Reigate
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jade Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jade Recruitment Ltd
Don't be shy about reaching out to Jade Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Duty Manager (Permanent) in Reigate
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jade Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jade Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
