At a Glance
- Tasks: Manage key customer accounts and ensure exceptional service delivery.
- Company: Established manufacturing business with a focus on customer relationships.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for continuous improvement and career advancement.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Experience in account management or customer service with strong communication skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: South East, Reigate Office
Salary: Up to £45,000 DOE
Job Type: Full-Time, Permanent
Work Pattern: Monday – Friday, 8:30 – 5pm. Hybrid working available.
Our client, a well-established and growing manufacturing business based in the Reigate area, is seeking an experienced Account Manager to join their Customer Service Sales Operations team. This is an excellent opportunity for a customer-focused professional who enjoys building strong client relationships, coordinating operational activities, and delivering exceptional service in a fast-paced commercial environment.
The Role
As an Account Manager, you will be responsible for managing a portfolio of key customer accounts, acting as the primary point of contact and ensuring a consistently high standard of service delivery. You will work closely with internal departments, suppliers, and customers to oversee the smooth execution of orders and maintain strong working relationships. The successful candidate will combine excellent communication skills with strong organisational ability and commercial awareness to support customer satisfaction, operational efficiency, and business growth.
Key Responsibilities
- Client Relationship Management
- Build and maintain strong, long-term relationships with key customer accounts.
- Act as the main day-to-day contact for assigned clients.
- Develop a thorough understanding of customer requirements and expectations.
- Deliver a proactive and responsive service, resolving issues effectively and efficiently.
- Support customer retention and identify opportunities to add value.
- Order Operational Coordination
- Manage customer orders from receipt through to delivery.
- Liaise with internal teams and external suppliers to ensure orders are fulfilled accurately and on time.
- Monitor order progress and proactively address potential delays or issues.
- Support planning activities to accommodate changing customer demands.
- Systems, Reporting Data Management
- Maintain accurate records across ERP and business systems.
- Manage order processing, pricing, invoicing, and inventory visibility.
- Produce and analyse reports to monitor performance and identify trends.
- Ensure high levels of data accuracy and integrity at all times.
- Commercial Continuous Improvement
- Monitor account performance, including revenue and profitability.
- Assist with quotations, pricing enquiries, and commercial discussions.
- Identify opportunities to improve processes, increase efficiency, and enhance customer service.
- Contribute to continuous improvement initiatives across the business.
- Stakeholder Management
- Communicate effectively with customers, suppliers, and internal departments.
- Provide regular updates on order status, performance, and key developments.
- Build collaborative relationships to ensure smooth service delivery and issue resolution.
About You
To be successful in this role, you will have:
- Previous experience in Account Management, Customer Service, Customer Success, or Operational Coordination.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and relationship-building abilities.
- Good commercial awareness and understanding of customer service within a supply chain, logistics, distribution, manufacturing, or similar environment.
- Strong problem-solving skills and attention to detail.
- Experience using ERP systems and reporting tools (such as Power BI, Oracle, SAP) would be advantageous.
- A proactive and adaptable approach to work.
If you are an experienced Account Manager looking for your next challenge in the Reigate area, we'd love to hear from you. Apply today for immediate consideration.
We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not been shortlisted for the position. If you are ever in doubt about this, please call our team.
By applying to this vacancy, you accept Jade Recruitment Limited’s Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you. Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Account Manager employer: Jade Recruitment Ltd
Join a well-established and growing manufacturing business in Reigate, where you will thrive in a supportive work culture that values customer relationships and operational excellence. With a focus on employee growth, this company offers hybrid working options and encourages continuous improvement, making it an ideal environment for those seeking meaningful and rewarding employment as an Account Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. Building relationships can often lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Manager role. Highlight your customer service skills and any relevant experience that showcases your ability to build strong client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team and make a difference.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing client relationships and operational coordination, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for customer service and how you can contribute to our growth. Keep it concise but impactful!
Showcase Your Communication Skills:As an Account Manager, communication is crucial. In your application, demonstrate your ability to build relationships and resolve issues effectively. Use clear and professional language to reflect your strong communication skills.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're proactive, which we love!
How to prepare for a job interview at Jade Recruitment Ltd
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and deliver exceptional service.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple priorities in previous roles. Use the STAR method (Situation, Task, Action, Result) to clearly outline your experiences and how they relate to the role of an Account Manager.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role requires excellent communication skills, consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as personable and professional.
✨Demonstrate Commercial Awareness
Brush up on your understanding of the manufacturing sector and current market trends. Be ready to discuss how you can contribute to revenue growth and operational efficiency, showing that you’re not just focused on customer service but also on the business's bottom line.
