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- Tasks: Manage a brand new charity shop, leading a team and ensuring excellent customer service.
- Company: Join the Midlands Air Ambulance Charity, an outstanding healthcare provider making a real difference.
- Benefits: Be part of a supportive team with opportunities for personal growth and development.
- Why this job: Make an impact in your community while gaining valuable retail and leadership experience.
- Qualifications: Experience in team leadership and retail management, with strong communication skills.
- Other info: Dynamic environment with a focus on equality and diversity.
The predicted salary is between 30000 - 42000 £ per year.
Location: Halesowen
About Midlands Air Ambulance Charity (MAAC)
Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region - we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.
About the Role
We are seeking a dynamic and innovative person to manage our Brand New Charity Shop in Halesowen. You will be responsible for all aspects of running the charity shop, including staff, volunteers, customer service, stock management, financial records, administration, compliance with current legislation. Promoting the work of the Midlands Air Ambulance Charity the Manager will work to budgeted sales targets and will be expected to control shop expenditure.
Responsibilities
- Manage all aspects of the charity shop including staff, volunteers, customer service, stock management, financial records, and administration.
- Ensure compliance with current legislation and promote the work of the Midlands Air Ambulance Charity.
- Work to budgeted sales targets and control shop expenditure.
- Lead and motivate a team, including recruitment and managing performance of employees and volunteers.
- Provide a high level of customer service and maintain store standards.
About You
You will have experience of leading a team, line management and shop management within the charity or not-for-profit sectors supplemented by significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise and delegate, as well as bringing excellent communication skills with the confidence to support internal and external stakeholders. You will be responsible for developing the charities vision and for recruiting and managing a team of employees and volunteers and conducting regular performance reviews. If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application.
How To Apply
Please refer to the job description for further information. Please complete the application form alongside this post and send in with a covering letter to introduce yourself and highlighting key achievements and experience relevant to the role. Please be advised that our shortlisting selection process is anonymised, and all personal information is removed from applications before being presented to the interview panel. This aims to eliminate unconscious bias, encouraging equality and diversity among our workforce.
Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Shop Manager in Halesowen employer: Jacqueline Duerinck Communicatie
Contact Detail:
Jacqueline Duerinck Communicatie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Halesowen
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, show us how your passion aligns with what we do at Midlands Air Ambulance Charity. It’s all about making that connection!
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've motivated a team or handled challenges. Be ready to share specific examples that highlight your experience in managing staff and volunteers.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! If you have ideas for improving customer service or boosting sales in our shop, bring those to the table. Show us you’re proactive and ready to make an impact.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team. Don’t wait too long; we’re eager to find the right fit!
We think you need these skills to ace Shop Manager in Halesowen
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to learn about Midlands Air Ambulance Charity. Understanding our mission and values will help you tailor your application and show us why you're the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to introduce yourself and highlight your key achievements and experiences that align with the Shop Manager role. Make it personal and engaging – we want to see your passion!
Be Specific in Your Application: When filling out the application form, be specific about your skills and experiences. Use examples from your past roles to demonstrate how you meet the requirements of the job. We love seeing real-life applications of your talents!
Apply Early!: Don’t wait until the closing date to submit your application. We might close the vacancy early if we find the right candidate, so get your application in as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Jacqueline Duerinck Communicatie
✨Know the Charity Inside Out
Before your interview, make sure you research Midlands Air Ambulance Charity thoroughly. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, performance management, and motivation. Be ready to discuss specific challenges you faced and how you overcame them.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of instances where you've gone above and beyond for customers or resolved conflicts. Highlight your approach to maintaining high store standards and how you ensure a positive shopping experience for everyone.
✨Prepare for Compliance Questions
Since compliance with legislation is crucial, brush up on relevant laws and regulations that affect charity shops. Be prepared to discuss how you would ensure compliance in your shop and any previous experiences you have in managing compliance issues.
