Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage first-line support, solve customer issues, and optimise platform usage.
- Company: Join Jacquard, a forward-thinking company using generative AI for brand messaging.
- Benefits: Collaborative team, agile growth, and the chance to shape the future of the organisation.
- Why this job: Be part of an innovative team making a real impact in customer experience.
- Qualifications: Strong organisational skills, attention to detail, and excellent written communication.
- Other info: Opportunity to work with cutting-edge technology and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
We are Jacquard. A purpose-built tooling for on-brand messaging that resonates wherever people are. Calibrated by language experts and producing trusted content at speed and scale, Jacquard helps leading global brands drive sustained brand affinity by harnessing the benefits of generative AI. At Jacquard you get to work with a super smart and caring team. Our growth plans are agile and global, and we want YOU to be a part of our story.
Overview: Great opportunity to join the Support team based in the UK / EMEA / US. This is an opportunity to work closely with our Solutions team to help shape processes and the future of the organisation.
Key Responsibilities:
- Responsible for managing first-line support for the platform, helping customers solve issues and optimise their usage.
- Contribute to triaging customer support requests, either resolving them directly or directing them to the correct internal team.
- You will be a collaborative partner with the product team to ensure customers have an exceptional experience with the product.
- Create and deliver support processes, procedures and workflows that ensure customers queries are resolved in a timely and efficient manner.
- Reporting to internal stakeholders on support requests to identify trends and or issues affecting customers.
Who you are (Required Qualifications):
- Highly organised with an attention to detail.
- You have strong written communication skills.
- You are naturally of a positive mindset and don’t take no for an answer.
- You are proactive and have confidence to work independently.
Preferred Qualification:
- Previous experience with Itercom / support ticket systems.
- Knowledge of Email service providers and digital marketing systems a bonus.
Support Analyst employer: Jacquard
Contact Detail:
Jacquard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Jacquard. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Jacquard's mission and values. Show us how your skills align with our goals, especially in customer support and collaboration.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you’ve helped customers or resolved issues. We love candidates who can demonstrate their proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we're looking for. Highlight any relevant skills or experiences that demonstrate your ability to manage support requests and collaborate with teams.
Be Proactive in Your Approach: We love candidates who take initiative! If you have ideas on how to improve customer support processes or workflows, mention them in your application. It shows us you're already thinking about how to contribute to our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Jacquard
✨Know the Product Inside Out
Before your interview, make sure you understand Jacquard's platform and how it helps brands. Familiarise yourself with generative AI and its benefits. This will not only show your interest but also help you answer questions about how you can contribute to enhancing customer experiences.
✨Showcase Your Communication Skills
As a Support Analyst, strong written communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or simplified complex information for clients—this will demonstrate your ability to connect with users.
✨Be Proactive in Problem-Solving
During the interview, highlight your proactive approach to problem-solving. Share specific instances where you took the initiative to resolve customer issues or improve processes. This aligns perfectly with the role's responsibility of managing first-line support and optimising usage.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, support processes, and how they measure success in customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
