Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate customer complaints and ensure regulatory compliance in a fast-paced FinTech environment.
- Company: Join a mission-driven global FinTech reshaping financial services.
- Benefits: Competitive daily rate, hybrid work model, and career development opportunities.
- Why this job: Make a real impact by delivering high-quality complaint resolutions and enhancing customer experience.
- Qualifications: 6-8 years in complaints handling and 4+ years in QA within financial services.
- Other info: Dynamic team culture with a focus on innovation and customer-centricity.
The predicted salary is between 60000 - 72000 £ per year.
QA & Complaints Manager (Multiple Hires)Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world\’s fastest-growing FinTechs? We\’re hiring multiple QA & Complaints Handlers to join a high-performing team on an interim basis initially for a 6 month period.
This is a fantastic opportunity to join a modern, mission-driven financial services firm that is reshaping the way people manage and access money. With a strong culture of customer‐centricity and innovation, our client is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions as part of the Global Quality Assurance function, driving complaints processes and consistency.
As a Complaints Handler, you will investigate complex customer issues across a range of regulated financial products and services, assess the facts in line with FCA DISP and Consumer Duty, and ensure regulatory compliance while delivering a positive customer experience. You\’ll be expected to communicate clearly and empathetically with customers and internal stakeholders, and support continuous improvement by identifying trends and root causes.
This is a hybrid role predominantly home‐based with occasional travel to the office , in Central London.
Location: Hybrid (Remote) and London (in‐office when required)
Qualifications
6-8 years\’ experience in regulated complaints handling (FCA, DISP, Consumer Duty)
4+ years of QA within a financial services role/organisation
Strong written and verbal communication skills
Ability to work independently and manage a busy caseload
Customer‐first mindset with high attention to detail
Exposure to FinTech, digital banking, payments, or e‐money is desirable
What\’s on Offer
High‐growth environment with career development opportunities
#J-18808-Ljbffr
QA & Complaints Manager (Multiple Hires) employer: Jacobson Garner
Contact Detail:
Jacobson Garner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA & Complaints Manager (Multiple Hires)
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space and let them know you're on the lookout for QA & Complaints Manager roles. You never know who might have the inside scoop on openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of FCA DISP and Consumer Duty regulations. We want you to be able to showcase your expertise and how it aligns with the company's mission of delivering high-quality complaint resolutions.
✨Tip Number 3
Don’t forget to highlight your customer-first mindset during interviews! Share specific examples of how you've resolved complex complaints in the past, showing that you truly care about delivering a positive customer experience.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We’re all about making the application process smooth and straightforward, so don’t miss out on this opportunity to join a high-performing team.
We think you need these skills to ace QA & Complaints Manager (Multiple Hires)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the QA & Complaints Manager role. Highlight your experience in regulated complaints handling and quality assurance, especially within financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer-centricity and how you can contribute to our mission-driven culture. Be sure to mention any relevant experience with FCA, DISP, or Consumer Duty.
Showcase Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. We love a good story, so if you have examples of how you've resolved complex customer issues, share them with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we can't wait to hear from you!
How to prepare for a job interview at Jacobson Garner
✨Know Your Regulations
Make sure you brush up on FCA, DISP, and Consumer Duty regulations before the interview. Being able to discuss these frameworks confidently will show that you understand the compliance landscape and can navigate it effectively.
✨Showcase Your Experience
Prepare specific examples from your 6-8 years of experience in complaints handling. Highlight situations where you resolved complex issues or improved processes, as this will demonstrate your capability and fit for the role.
✨Communicate with Empathy
Practice articulating your thoughts clearly and empathetically. Since the role involves dealing with customer complaints, showing that you can communicate effectively and compassionately will be key to impressing the interviewers.
✨Highlight Continuous Improvement
Be ready to discuss how you've identified trends and root causes in past roles. Sharing examples of how you've contributed to continuous improvement will align well with the company's focus on high-quality complaint resolutions.
