At a Glance
- Tasks: Investigate customer complaints and ensure regulatory compliance while enhancing customer experience.
- Company: Join a fast-growing FinTech reshaping financial services with a customer-centric culture.
- Benefits: Hybrid work model, career development opportunities, and a dynamic team environment.
- Other info: Opportunity to work in a high-growth environment with potential for contract extension.
- Why this job: Make a real impact in a mission-driven company focused on innovation and quality.
- Qualifications: 6-8 years in complaints handling and 4+ years in QA within financial services.
The predicted salary is between 36000 - 60000 £ per year.
QA & Complaints Manager (Multiple Hires)
Are you a confident and experienced complaints specialist with experience within financial Quality Assurance looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multiple QA & Complaints Handlers to join a high-performing team on an interim basis initially for a 6 month period.
This is a fantastic opportunity to join a modern, mission-driven financial services firm that is reshaping the way people manage and access money. With a strong culture of customer‑centricity and innovation, our client is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions as part of the Global Quality Assurance function, driving complaints processes and consistency.
As a Complaints Handler, you will investigate complex customer issues across a range of regulated financial products and services, assess the facts in line with FCA DISP and Consumer Duty, and ensure regulatory compliance while delivering a positive customer experience. You’ll be expected to communicate clearly and empathetically with customers and internal stakeholders, and support continuous improvement by identifying trends and root causes.
This is a hybrid role predominantly home‑based with occasional travel to the office, in Central London.
Location: Hybrid (Remote) and London (in‑office when required)
Qualifications
- 6-8 years’ experience in regulated complaints handling (FCA, DISP, Consumer Duty)
- 4+ years of QA within a financial services role/organisation
- Strong written and verbal communication skills
- Ability to work independently and manage a busy caseload
- Customer‑first mindset with high attention to detail
- Exposure to FinTech, digital banking, payments, or e‑money is desirable
What’s on Offer
- High‑growth environment with career development opportunities
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QA & Complaints Manager (Multiple Hires) employer: Jacobson Garner
Jacobson Garner is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Greater London. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to professional development, making it an ideal place for those looking to make a meaningful impact in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land QA & Complaints Manager (Multiple Hires)
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Jacobson Garner looking for candidates who are engaged and informed.
We think you need these skills to ace QA & Complaints Manager (Multiple Hires)
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Jacobson Garner. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Jacobson Garner
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Jacobson Garner’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
